Linda Evans
Miami,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
CVS Specialty Pharmacy
09.2023 - Current
- Established strong relationships with patients, addressing inquiries and concerns effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Walgreen's Pharmacy
02.2019 - 07.2022
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Verified prescriptions and drug labels, documents and packages.
- Maintained clean and organized pharmacy shelving and work areas.
- Established and updated patient profiles, medications and insurance details.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Prepared prescription transfers to other pharmacies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Responsible for preparing and collecting nasal samples for PCR testing of COVID-19.
- Perform COVID test on our rapid-result machines.
- In charge of maintaining the cleanliness of the testing booth and all testing materials, in accordance with CDC guidelines.
Pharmacy Manager
LOCATEL
10.2014 - 02.2016
- Communicated with patients with compassion while keeping medical information private.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Administered vaccines to immunize patients against communicable diseases.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Worked closely with store manager to maintain day-to-day operations.
- Trained pharmacy interns and newly hired technicians.
- Managed weekly schedules and requests for leave.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Pharmacy Technician
Coomeva
09.2004 - 02.2014
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Established and updated patient profiles, medications and insurance details.
Education
CVS E-Learnings
Miami, FL09-2023
Pharmacy
Walgreens Education
Miami08.2021
Associate of Arts - Pharmacy Technology
Universidad De Antioquia
Colombia08.2011
High School Diploma -
Colegio Fe Y Alegria Alberto Lebrun Munera
Colombia12.2000
Skills
- Verifying Orders
- Proper Labeling Procedures
- Stocking Shelves
- Drug Inventory Control
- Cash Register Operations
- Customer Service
- Cleaning and Sanitizing
- Dispensing Medications
- Relationship Building
- Prioritization and Organization
- Supporting Pharmacy Operations
- Resolving Customer Issues
- Problem-Solving Skills
- COVID-19 testing and processing
- Answering customer questions
- Insurance verification
- HIPAA
- Pharmacy and customer records management
- Labeling accuracy
- Processing payments
- Billing support
- Resolving customer issues
- Data entry
- Certified pharmacy technician
Timeline
Pharmacy Technician
CVS Specialty Pharmacy
09.2023 - Current
Pharmacy Technician
Walgreen's Pharmacy
02.2019 - 07.2022
Pharmacy Manager
LOCATEL
10.2014 - 02.2016
Pharmacy Technician
Coomeva
09.2004 - 02.2014
Pharmacy
Walgreens Education
Associate of Arts - Pharmacy Technology
Universidad De Antioquia
High School Diploma -
Colegio Fe Y Alegria Alberto Lebrun Munera
CVS E-Learnings