Linda Ezell
Spartanburg,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Prior Authorization Pharmacy Technician
Actalent/Centene
Spartanburg, SC
11.2023 - 06.2024
- Verified patient demographic and insurance information to ensure accuracy of prior authorization requests.
- Performed data entry in pharmacy software system to enter prescription orders, patient profiles, and prior authorizations.
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
- Conducted follow-up calls with physicians' offices regarding incomplete or missing information on prescriptions.
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Researched drug formularies as well as therapeutic alternatives when needed during the authorization process.
Pharmacy Technician
Omnicare, A CVS Health
Spartanburg, SC
07.2018 - 11.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Pharmacy Technician
Ingles Supermarket
Spartanburg, SC
01.2017 - 07.2018
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Pharmacy Technician
Rite-Aid Pharmacy
Spartanburg, South Carolina
02.2017 - 06.2018
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Pharmacy Technician - Medication
Virginia College
Spartanburg, SC04.2018
Some College (No Degree) - Mathematics And Computer Science
Barber-Scotia College
Concord, NCSkills
- Order Verification
- Workflow Optimization
- Team Collaboration
- Conflict resolution techniques
- Problem Solving
- Inbound and Outbound Calling
- Complaint resolution
- Tactful and diplomatic
- Typing proficiency
- Microsoft Excel and Outlook
Timeline
Prior Authorization Pharmacy Technician
Actalent/Centene
11.2023 - 06.2024
Pharmacy Technician
Omnicare, A CVS Health
07.2018 - 11.2023
Pharmacy Technician
Rite-Aid Pharmacy
02.2017 - 06.2018
Pharmacy Technician
Ingles Supermarket
01.2017 - 07.2018
Pharmacy Technician - Medication
Virginia College
Some College (No Degree) - Mathematics And Computer Science
Barber-Scotia College