Linda Fleming Graves
Phenix City,Alabama
Summary
Proven Customer Service Representative at Home Depot, adept in problem-solving and active listening, significantly enhanced customer satisfaction and retention. Leveraged critical thinking and comprehensive product knowledge to resolve complex issues, earning positive client feedback. Skilled in customer relations and data entry, consistently delivering informed recommendations and efficient service solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
03.2014 - 01.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree In Dental Assistant - Dental Assisting
Monterey Peninsula College
Monterey, CA06.1989
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Home Depot
03.2014 - 01.2022
Associate Degree In Dental Assistant - Dental Assisting
Monterey Peninsula College