Linda Franklin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
CUSTOMER SERVICE/RESEARCH REMEDIATION
Wells Fargo
Columbia
01.2015 - 01.2024
- Assisted branch bankers, external customers and team members with deceased processing of estates by taking calls in a fast-paced call center environment and working with a multi-faceted team to provide efficient customer service and case management.
- In this role, I was responsible for reviewing and approving legal state issued documents to determine if they meet the requirements to release funds from the estate while meeting performance requirements.
Safe Auto Insurance
Hemingway
01.2004 - 01.2013
- Took inbound calls in a call center environment to assist auto insurance policy holders with billing questions, completed policy maintenance such as closing, reinstatements and trained new hires.
Client Logic
Kingstree
01.2002 - 01.2004
- Provided Technical Support for Internet Service Users by taking inbound calls to troubleshoot the User computers.
Education
Associate's degree -
Kaplan College
Kingstree Senior High -
Skills
- Experience in a customer service role (10 years)
- A high level of integrity, confidentiality, flexibility and support of management when needed
- Excellent analytical skills and attention to detail
- Ability to handle and prioritize multiple tasks and meet deadlines
- Ability to work well under pressure
- Positive and helpful attitude
- Ability to be a team player and be able to work independently
- Proficiency in Word and Excel
Timeline
CUSTOMER SERVICE/RESEARCH REMEDIATION
Wells Fargo
01.2015 - 01.2024
Safe Auto Insurance
01.2004 - 01.2013
Client Logic
01.2002 - 01.2004
Associate's degree -
Kaplan College