Linda Gambow

• Spearhead retail development across multiple venues on campus including Tom Benson Stadium, indoor dome facility, Forever Lawn fields, and Fan Engagement Zone.
• Create strategic business plan identifying short and long term goals, proposing opportunities and solutions for logistical, budgetary and marketing challenges.
• Create custom merchandise assortment in collaboration with internal departments and stakeholders, along with leveraging strong vendor relationships.
• Create SOP's, customer service models, KPI's and sales goals for newly created retail department.
• Acting Committee Chair for our "UNDIVIDED" committee advocating company social responsibility initiatives, and appointed as the first HOFV Ombudsman.

• Delivered consistent coaching and feedback that directly impacted team performance, revenue and customer satisfaction.
• Enhanced merchandising and store layout, improving traffic flow and customer experience
• Drove operational excellence through renewed commitment to SOP compliance and a culture of on-going team training and accountability.
• .Consistently recognized for activating a key organizational pillar of community involvement by building partnerships with local charities including Special Olympics, Autism Speaks, Akron Children's Hospital, and Alex's Lemonade Stand.

• Managed all HR functionality for retail department of 100, while partnering with corporate HR to integrate and streamline hiring, onboarding and service models to maintain highest levels of standards and consistency
• Cultivated a culture of innovation by promoting green light thinking and encouraging employees to take calculated risks in pursuit of creative solutions. Big wins included enhancing Season ticket holder value, creating an effective Item of the game program, and driving multiple charitable initiatives resulting in more than $250,000 raised.
• Led cross-functional teams to develop and implement strategic initiatives, enhancing broader organizational performance and consistency.
• Mentored and coached department leaders, fostering a culture of continuous improvement and professional growth.
• Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality, profit, or performance.

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