LINDA GARZA
Optum
McKinney,TX
11
years of professional experience
Versatile administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Work History
Clinical Administrative Coordinator
3 Years 9 Months- Coordinated and processed administrative intake for members and providers, managing incoming prior authorization requests effectively.
- Streamlined call handling processes to efficiently resolve inquiries from members, providers, and facilities, enhancing overall service quality.
- Helped coworkers as a backup SME
- Helped in Transplant and Bariatric intake for members and providers, managing incoming prior authorization requests and scheduling.
- Completed Leadership Foundation 9-week course
- Assisted in managing electronic health records, ensuring data accuracy and compliance with regulations.
Patient Concierge
1 Year 2 Months- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Scheduling Coordinator
6 Months- 4Scheduling appointments for patient consultations, procedures and visits with medical personnel
Listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require, then find the time that works best for both the patient and the medical professional. - Manage multiple calls.
- Determine the priority of patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule.
- Manage cancellations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.
Accept and submit insurance - Answered phone calls and messages for four physicians orthopedic medical facility, scheduling appointments, and handling patient inquiries.
911 Call Taker
11 Months- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers. Offer pre-arrival instructions as indicated.
- Call-taker telecommunicator responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.
- Understand and adequately implement the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
- Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
Bookkeeper
3 Years 1 Month- Verify the accuracy of procedures used for recording financial transactions.
- Accounts payable, accounts receivable, bill payment, detailed general ledgers, payroll and check registers, bank reconciliation, financial statements.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported operations by communicating with customers, filing documents and managing data.
Registered Dental Assistant
1 Year 3 Months- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patients' dental health information, medical history and vital signs.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Education
Dental Assistant Dallas/Texas - Dental Assisting
Timeline
Clinical Administrative Coordinator
Optum
11.2022 - CurrentRead More
Patient Concierge
Aspire Fertility
09.2021 - 11.2022Read More
Patient Scheduling Coordinator
Total Orthopedics And Spine
02.2021 - 08.2021Read More
911 Call Taker
AMR
03.2020 - 02.2021Read More
Bookkeeper
Lizard Lounge
11.2016 - 12.2019Read More
Registered Dental Assistant
Eden Dental
08.2015 - 11.2016Read More
Concorde Career College
Dental Assistant Dallas/Texas from Dental Assisting
Read More