Linda Gaulrapp
Claremore,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while also being a Proficient Financial Aid Advisor well-versed in program options and regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes.
A Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English with solution-oriented approach.
Overview
10
10
years of professional experience
Work History
Captioning Agent
Caption Call
Claremore, OK
07.2021 - Current
- Fulfilled FCC requirements on answer times, prohibiting hang-up, and confidentiality.
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed transcriptions for accuracy in grammar, punctuation and spelling.
- Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
Front Desk Receptionist
Rogers State University
Claremore, OK
05.2018 - 12.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Financial Aid Student Assistant
Roger State University
Claremore
09.2015 - 05.2018
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Processed federal financial aid verifications per FAFSA guidelines.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Education
Bachelor of Science - Business Information Technology
Rogers State University
Claremore, OK12.2020
Skills
- Time Management
- Customer engagement
- Computer skills
- Verbal and Written Communication
- Relationship Building
- Time management
- Cultural awareness
- Compassion
- Flexible & Adaptable
- Data Entry
- Attention to Detail
- Typing Speed
Timeline
Captioning Agent
Caption Call
07.2021 - Current
Front Desk Receptionist
Rogers State University
05.2018 - 12.2020
Financial Aid Student Assistant
Roger State University
09.2015 - 05.2018
Bachelor of Science - Business Information Technology
Rogers State University