Marissa Baxter
Tucson,AZ
Summary
Dynamic and reliable professional with extensive experience in the healthcare and customer service industry. Adept at multitasking and maintaining compliance with industry regulations, contributing to a positive environment and enhancing efficiency and care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Captioning Agent
CaptionCall
02.2020 - 05.2021
- Supported team members during peak call times, ensuring all clients received prompt and efficient service.
- Cultivated strong relationships with clients through professional interactions that facilitated trust and loyalty towards the company’s services.
- Promoted a positive work environment by actively participating in team meetings and fostering open communication among colleagues.
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
Customer Service Representative
Safeway
03.2018 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Certified Phlebotomy Technician II
Sonora Quest Laboratories
10.2013 - 03.2017
- Consistently followed employer protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse population.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
- Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
Education
Certified Phlebotomy Technician - Phlebotomy
Pima Medical Institute
Tucson, AZ10.2017
Skills
- Customer service
- Strong grammar skills
- Data entry
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
Certification
Certified Phlebotomy Technician I
Timeline
Captioning Agent
CaptionCall
02.2020 - 05.2021
Customer Service Representative
Safeway
03.2018 - 09.2019
Certified Phlebotomy Technician II
Sonora Quest Laboratories
10.2013 - 03.2017
Certified Phlebotomy Technician - Phlebotomy
Pima Medical Institute
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