Nicki Kirkwood
Helper,UT
Summary
Driven professional with a proven track record at CaptionCall/Sorenson Communication, excelling in customer service and fast typing speed. Demonstrated ability to enhance communication for hearing-impaired clients through expert caption synchronization and adaptability to software, ensuring FCC compliance. Showcased reliability and strong grammar skills, significantly improving operational efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Captioning Agent
CaptionCall/Sorenson Communication
03.2017 - Current
- Promoted a positive work environment by actively participating in team meetings and fostering open communication among colleagues.
- Managed complex technical setups involving multiple audio sources and captioning software, ensuring seamless delivery of captions to clients.
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
- Streamlined communication between hearing-impaired clients and businesses by providing accurate and timely captions for phone calls.
Accounting Clerk
Tram Electric, Inc.
02.2007 - 08.2016
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
Receptionist
Dr. Neilsons Office
04.2005 - 02.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Carbon High School
Price, UT05.1984
Skills
- Customer Service
- Strong Grammar Skills
- Fast Typing Speed
- Data Entry
- Transcription Formatting
- Proofreading proficiency
- Adaptability to Software
- Caption Synchronization
- Reliability
Enjoy outdoors, camping, boating and walking dogs
I enjoy camping, being outdoors with my family , and my dogs. Animal Lover.
Timeline
Captioning Agent
CaptionCall/Sorenson Communication
03.2017 - Current
Accounting Clerk
Tram Electric, Inc.
02.2007 - 08.2016
Receptionist
Dr. Neilsons Office
04.2005 - 02.2007
High School Diploma -
Carbon High School
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