Will Clark
Colorado Springs,CO
Summary
Quality-focused professional dedicated to approaching administrative tasks with attention-to-detail and tenacity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Adjuster or related job with Zurich Insurance Group.
Overview
12
12
years of professional experience
Work History
Captioning Agent
CaptionCall/Sorensen Communications
Colorado Springs, United States
07.2019 - Current
- Leveraged computer-aided transcription system to prepare verbatim records.
- Provide excellent customer service by dictating/captioning a variety of conversational topics verbatim.
- Maintain a high level of dictation speed and accuracy.
- Maintain strict consumer confidentiality.
General Merchandise Clerk
King Soopers
Colorado Springs, CO
08.2018 - 05.2019
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Completed efficient weekly pricing changes for general merchandise categories.
- Met or exceeded productivity standards to produce desired team and individual results.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
Server/Assistant Food Runner
BJ's Restaurant & Brewhouse
Colorado Springs, CO
12.2014 - 05.2018
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Delivered correct food items to tables according to order documentation.
Line Cook/Restaurant Busser
Old Chicago
Colorado Springs, CO
08.2013 - 12.2014
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Informed restaurant manager of lost customer property to aid in returning mistakenly discarded items.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Pizza Chef
Pizza Madness
Canon City, CO
05.2013 - 08.2014
- Wiped down counters and food prep stations using bleach and clean cloths.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Cooked pizza, calzones, stromboli and pasta.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Fostered positive working environment through effective communication and time management.
- Created specialty pizzas to diversify menu and promote restaurant.
Delivery Driver/Prepper
Pizza Hut
Canon City, CO
06.2011 - 05.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Concessions/Ticket Sales
Creekside Movie Cinema
Canon City, CO
02.2010 - 03.2011
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Sold movie tickets at counter.
- Provided guests with refreshments.
- Cleaned theatres after viewings.
Education
Bachelor of Arts - Geography & Environmental Studies
University of Colorado At Colorado Springs
Colorado Springs, CO12.2020
High School Diploma -
Canon City High School
Canon City, CO05.2010
Skills
- Verbal and Written Communication
- Customer Service - Familiar
- Proficient in Typing and managing program workflow
- Proficient in Customer focus and orientation
- Able to follow out orders and instructions, as well as protocol enlisted by given employers
- Attention to Detail
- Shorthand Note Writing
- Time Management
- Accuracy Verification
- Typing Speed
- Critical Thinking
- Problem Solving
- File Management
- Cooperative and Collaborative
Timeline
Captioning Agent
CaptionCall/Sorensen Communications
07.2019 - Current
General Merchandise Clerk
King Soopers
08.2018 - 05.2019
Server/Assistant Food Runner
BJ's Restaurant & Brewhouse
12.2014 - 05.2018
Line Cook/Restaurant Busser
Old Chicago
08.2013 - 12.2014
Pizza Chef
Pizza Madness
05.2013 - 08.2014
Delivery Driver/Prepper
Pizza Hut
06.2011 - 05.2013
Concessions/Ticket Sales
Creekside Movie Cinema
02.2010 - 03.2011
Bachelor of Arts - Geography & Environmental Studies
University of Colorado At Colorado Springs
High School Diploma -
Canon City High School
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