LInda Giannosa
Lakewood,CO
Summary
Dedicated Customer Service Representative focused on customer satisfaction by delivering exceptional service and support. Skilled in communication, active listening, and analytical problem-solving. Enhances customer experiences by understanding needs and providing tailored solutions. Proficient in customer service best practices and exploring effective solutions to foster loyalty.
Overview
17
17
years of professional experience
Work History
Realtor
Exp Realty Llc
04.2019 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with
- Delivered exceptional customer service by addressing client concerns promptly and professionally with diligent follow-up..
- Assisted & educated clients by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers, sellers and all other parties to provide positive experiences for all involved.
Realtor
Keller Williams
03.2015 - 04.2019
- Same as above
Editor, Distributor, Travel Magazine
TravelWest Enterprises
04.2007 - 03.2013
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Resolved customer complaints promptly, showing commitment to excellent customer service, and maintaining positive reputation in market.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling and continued business opportunities.
- Maintained records of sales and customer information to support accuracy.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Prepared, proofread, rewrote, and edited pieces to improve readability and impact.
- Acquired in-depth knowledge of content areas to provide effective content.
Education
Bachelor of Science - Education
Drake University
Des Moines, IASkills
- Strong communication skills
- Active listening
- Critical thinking
- Building rapport & customer relations
- Supportive and composed demeanor
- Problem-solving abilities
- Conflict resolution
- Follow-up skills
- Brand representation
- Research
- Product and service solutions
- Customer education
- Consultative sales
- Professional telephone demeanor
- Documentation & recordkeeping
- Data Entry
- Customer Relationship Mgt (CRM)
- Computer proficiency
- Call Management
Timeline
Realtor
Exp Realty Llc
04.2019 - Current
Realtor
Keller Williams
03.2015 - 04.2019
Editor, Distributor, Travel Magazine
TravelWest Enterprises
04.2007 - 03.2013
Bachelor of Science - Education
Drake University
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