Linda Glasgow
Summary
Dynamic customer service professional with proven reliability and a strong focus on customer satisfaction at Kmartcorp. Skilled in cash handling and adept at building relationships to foster repeat business. Recognized for maintaining accurate cash drawer balances and enhancing operational efficiency through effective communication and problem-solving abilities.
Overview
2027
2027
years of professional experience
Work History
Customer Service Cashier
Iron Pony Drive-Thru
Laundry Aide
Provide Care Shady Lawn Nursing Home
Dalton, OH
05.2019 - Current
- Participated in training new staff on proper laundry procedures and equipment usage for consistency in operations.
Cashier
Kmartcorp
09.2014 - 2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Administrative Assistant
F.J.Designs Inc.
Wooster Oh
06.1988 - 09.2012
- Managed scheduling and calendar coordination for executives, enhancing organizational efficiency.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Assisted in preparing reports and presentations, contributing to effective communication with stakeholders.
- Coordinated travel arrangements, optimizing logistics for business trips and meetings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
High School Diploma -
Triway High School
Wooster, OH07.1972
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Customer focus
Additional Information
I enjoy working & being of service to especially elderly people. I am very adaptable, caring. And can work together with a wide variety of others.
Timeline
Laundry Aide
Provide Care Shady Lawn Nursing Home
05.2019 - Current
Cashier
Kmartcorp
09.2014 - 2017
Administrative Assistant
F.J.Designs Inc.
06.1988 - 09.2012
Customer Service Cashier
Iron Pony Drive-Thru
High School Diploma -
Triway High School