Linda Goah
Johnstown,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Cashier known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
At Home
11.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
King Soopers
06.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with cross-functional teams to identify and address customer needs.
Store Owner
Double Diamond Fashion
02.2018 - 06.2020
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
High School Diploma -
South High School
Denver, CO05.2009
Associate of Science - Exercise Science
Heritage College - Denver
Denver, CO 05.2012 - 06.2014
Associate of Arts - Marketing And Business
Front Range Community College
Westminster, COSkills
- Inventory Control
- Payment Processing
- Promotional Support
- Order Processing
- Product Sales
- Retail Store Operations
- Relationship Building
- Multi-Tasking Strength
- POS System Operation
- Customer Service
- Money Handling
- Inventory and Stocking
- Retail Merchandising
Timeline
Sales Associate
At Home
11.2023 - 01.2024
Cashier
King Soopers
06.2020 - 11.2021
Store Owner
Double Diamond Fashion
02.2018 - 06.2020
Associate of Science - Exercise Science
Heritage College - Denver
05.2012 - 06.2014
High School Diploma -
South High School
Associate of Arts - Marketing And Business
Front Range Community College