Linda Gonzalez
Houston,Tx
Summary
Dynamic dental office leader, treatment coordinator and office manager with proven success at , enhancing patient satisfaction through effective treatment planning and exceptional customer service. Skilled in billing procedures and team leadership, I implemented innovative marketing strategies that significantly increased case acceptance rates and boosted practice revenue.
Overview
6
6
years of professional experience
Work History
Office Manager/ Operations Manager
Bellaire Dental Group
Bellaire, TX
10.2025 - 03.2026
- Oversee day-to-day operations of the practice
- Lead, train, and manage front office, treatment coordinators, assistants, and administrative staff
- Create accountability through clear expectations, KPIs, and performance reviews
- Maintain efficient patient flow and optimize scheduling for treatment and consultation days
- Ensure a seamless patient journey from first contact through treatment and follow-up
- Oversee consult flow, case acceptance, and coordination for full-arch and complex cases
- Support team with systems, scripting, and conversion processes
- Address patient concerns professionally and promptly
- Monitor production, collections, case acceptance
- Work closely with ownership and leadership to identify growth opportunities
- Manage expenses, staffing efficiency, and profitability benchmarks
- Collaborate with team on marketing
- Ensure compliance with OSHA, HIPAA, and state regulations
- Implement and maintain SOPs for front office, scheduling, and patient coordination
- Oversee vendor relationships, supplies, and facility needs
- Maintain organized systems for reporting, documentation, and communication
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Lead/ Treatment /Billing Coordinator
Comfort Dental Excellence
Spring, TX
06.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Enhanced office productivity by implementing new organizational systems and processes.
- Performed in team leader capacity and organized all treatment and placement activities.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues and thoroughly reviewed and audited patient ledgers and collections, scheduled appointments and verified insurance coverage.
Dental Office Manager
Smyrna Family Dentistry
Smyrna, GA
01.2020 - 02.2023
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed Aging Reports, prepared bank deposits and posted daily revenues , audit adjustments to stay on top of Billing administrative demands.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Education
Diploma -
Mac Arthur High School
Houston, TXSkills
- Patient records management
- Billing procedures
- Insurance verification
- Financial arrangements
- Treatment planning
- Team leadership
- Marketing strategies
- Office management
- Community outreach
- Patient flow management
- Multitasking
- Claims processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager/ Operations Manager
Bellaire Dental Group
10.2025 - 03.2026
Office Lead/ Treatment /Billing Coordinator
Comfort Dental Excellence
06.2023 - Current
Dental Office Manager
Smyrna Family Dentistry
01.2020 - 02.2023
Diploma -
Mac Arthur High School