Linda Gordon
Orlando,FL
Summary
Dedicated professional skilled in consultative sales and relationship management Expertise in directing individuals through complex procedures yielding increased enrollment conversion rates. Strong background in CRM management and cross-departmental collaboration to enhance student experiences and customer outcomes.
Overview
11
11
years of professional experience
Work History
Admission Representative
Auguste Escoffier School of Culinary Arts
Remote
06.2025 - 07.2026
- Managed high-volume pipelines, ensuring timely responses to leads
- Guided applicants through enrollment processes to support business initiatives
- Built relationships that improved contact rates, enrollment conversions, and matriculation
- Verified accuracy and completeness of submitted documents prior to processing applications
Admissions Representative
South University
Remote
03.2022 - 05.2025
- Increased enrollment conversion by building strong relationships and individualized guidance
- Leveraged consultative sales techniques to identify and remove enrollment barriers
- Achieved KPIs for performance, productivity, and service levels, demonstrating commitment to enrollment goals
- Maintained compliance with institutional and regulatory requirements
Account Executive
Dish Network
Remote
11.2019 - 10.2021
- Increased customer retention through consultative sales, contract negotiations, and procurement
- Supported marketing campaigns to enhance brand visibility to identify opportunities for revenue growth and customer loyalty
- Handled high-volume inbound customer interactions, consistently meeting service level expectations
- Addressed complex customer issues related to billing, installation, account changes, and technical troubleshooting
Enrollment Counselor
Colorado State University Global
Remote
08.2018 - 10.2019
- Managed competing priorities across phone, text, email, chat, and messenger to ensure timely support
- Conducted comprehensive needs assessments to align goals with programs
- Cultivated relationships to enhance applicant engagement and participation
- Used CRM technology to manage and grow applicant pipelines
Admissions Representative
The DAVE School
Orlando, FL
06.2015 - 07.2018
- Communicated complex technical curriculum and software to ensure student understanding
- Guided international students through visa and immigration regulations to ensure compliance
- Recruited, onboarded and oriented all incoming student cohorts
- Coordinated campus tours, orientations, career fairs, and events to foster engagement and community integration
Education
Bachelor of Science - Technical Management- Human Resources
DeVry University
01-2013
Systems
- Salesforce
- Tableau
- Slack
- Zoom/MS Teams
- Microsoft Office
- Google Suite
- CampusVue
- Nexus
- Live Chat
- Creatio
- Parchment/ NCH
- Phone Systems
Timeline
Admission Representative
Auguste Escoffier School of Culinary Arts
06.2025 - 07.2026
Admissions Representative
South University
03.2022 - 05.2025
Account Executive
Dish Network
11.2019 - 10.2021
Enrollment Counselor
Colorado State University Global
08.2018 - 10.2019
Admissions Representative
The DAVE School
06.2015 - 07.2018
Bachelor of Science - Technical Management- Human Resources
DeVry University