Linda Griggs
Las Vegas,NV
Summary
With a proven track record at Goodwill Industries of Southern Nevada, I excel in quality assurance and customer service, ensuring high standards of cleanliness and efficient team performance management. My expertise includes training and mentoring staff, significantly enhancing operational efficiency and guest satisfaction. Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
14
14
years of professional experience
Work History
Processing Clerk
Goodwill Industries Of Southern Nevada
Las Vegas, NV
03.2024 - 11.2024
- processed, checked quality and priced items for sale in store
- Assisted in stocking shelves and organizing merchandise displays.
- Operated cash registers to process customer transactions.
- Organized backroom storage areas for efficient inventory control.
Housekeeping Supervisor
Motel 6 Hotel
Henderson, NV
04.2022 - 12.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported damage or theft of hotel property to management.
Housekeeper
City Center Motel
Las Vegas, NV
12.2021 - 03.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked inventory for required supplies and made lists for needed cleaning products.
Production Line Worker
G T Ventures
North Las Vegas, NV
09.2020 - 11.2021
- Performed quality control checks on assembled items.
- Loaded and unloaded materials from conveyor belts as required.
- Cleaned work areas regularly to ensure a safe working environment.
- Collaborated with team members to meet daily production goals.
- Ensured all products were packaged correctly before shipping out.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Cashier Night Manager
Dickies BBQ Pit
Las Vegas, NV
10.2013 - 06.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Established friendly relationships with regular guests, members and residents.
Cash Night Clerk
Wendys Restaurant
Las Vegas, NV
05.2011 - 07.2013
- Greeted guests upon arrival and provided friendly customer service.
- Counted and balanced cash drawer daily.
- Answered customer inquiries regarding store policies, products, and services.
- Resolved customer complaints in a professional manner according to company policy.
- Operated cash registers efficiently to process payments from customers.
- Processed credit card transactions accurately according to established procedures.
- Balanced end-of-day cash receipts with sales totals from register tapes.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Albion High
Albion, MI06-1982
Skills
- Customer service-focused
- Task assignment
- Quality assurance and control
- Laundry operations
- Training and mentoring
- Team performance management
- Cleaning and sanitation
Timeline
Processing Clerk
Goodwill Industries Of Southern Nevada
03.2024 - 11.2024
Housekeeping Supervisor
Motel 6 Hotel
04.2022 - 12.2023
Housekeeper
City Center Motel
12.2021 - 03.2022
Production Line Worker
G T Ventures
09.2020 - 11.2021
Cashier Night Manager
Dickies BBQ Pit
10.2013 - 06.2020
Cash Night Clerk
Wendys Restaurant
05.2011 - 07.2013
High School Diploma -
Albion High
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