Linda Hernandez
Whittier,CA
Summary
I have over 36 years experience working in the insurance industry and have handled all aspects of claims, been deployed for Cat Duty and assisted various insurance companies with overflow of claims, organization and customer services. I have adapted to many systems and handling procedures within the insurance industries such as different software's, claims handling and processes. I am a strong disciplined and reliable independent worker. I offer excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues with an efficient sense of urgency.
Overview
37
37
years of professional experience
Work History
Scheduling Team Manager
Solera/Enservio
01.2013 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Led the team to make initial contact with the insured, vendors, and other involved parties to gather claim information coordinate onsite inspections, and schedule the appropriate field representative based on geography, expenses, and availability.
- Ensure that the scheduling system is updated with current field representatives and availability.
- Partner with internal departments to ensure incoming claims are staffed in a timely fashion.
- Ensure that services onsite specialists are prepared with the necessary claim background information to begin the inventory capture.
- Daily communications on trends and improvements with the process.
- Overall customer service to insured's to help assist them with their personal property loss due to fires, water, theft, vandalism, etc.
Office Manager
Servpro Restoration
01.2011 - 03.2012
- Assisted the owner opening of the new franchise.
- Maintained incoming calls and dispatching of staff.
- Maintained and processed payroll.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Insurance Consultant
Temp Service
01.2008 - 05.2011
- Deployed to various insurance companies to assist with overflow of claim volume and cat duty.
- Assisted management on product control and developed better systems to manage inside handling procedure.
- Handled claims from start to finish, final payment and closure.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs and provided customer service to policyholders.
Claims Adjuster
Liberty Mutual
01.1987 - 02.2005
- Claims Adjuster handling claims for auto liability, business liability, workers compensation, medical liability, personal property, and outside field work and documenting personal property contents inventory.
- Cat duty.
- Deployed to out of state Liberty Offices to help and assist with overflow of claims from beginning to closure.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
High School Diploma -
Pioneer High School
Whittier, CA06.1986
Skills
- Strong problem solving and analytical skills
- Excellent communication, teamwork, perseverance,and strong attention to details
- Ability to determine appropriate staffing solution while maintaining balance of cost effectiveness and timely response time
- Comfortable working in urgent work environment
- Staff Training
- Excellent Customer Service
- Strong Insurance Knowledge
- Reliable
Timeline
Scheduling Team Manager
Solera/Enservio
01.2013 - Current
Office Manager
Servpro Restoration
01.2011 - 03.2012
Insurance Consultant
Temp Service
01.2008 - 05.2011
Claims Adjuster
Liberty Mutual
01.1987 - 02.2005
High School Diploma -
Pioneer High School
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