Nicole Kennedy
Birmingham,AL
Summary
Dynamic leader with a proven track record at ADT, enhancing team productivity and employee satisfaction through motivational abilities and efficient employee scheduling. Skilled in fostering high-performing teams and boosting overall performance by leveraging customer focus and influencing skills. Achieved significant improvements without exceeding a single numerical percentage, demonstrating exceptional results in talent development and operational efficiency. Working with teams to ensure they feel supported, and seen as human beings, rather than just worker bees. Urgency is crucial to success in this role.
Overview
13
13
years of professional experience
Work History
Scheduling Team Manager
ADT
01.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Scheduling Team Lead
ADT
01.2021 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Training Mentor
ADT
10.2018 - 01.2021
- Boosted overall team performance by identifying individual strengths and areas for improvement, then providing targeted support.
- Facilitated networking opportunities within the organization to encourage collaboration and knowledge sharing among employees.
- Lead full classes for intensive, detailed training. Utilized public speaking skills.
- Collaborated with cross-functional teams to integrate specialized expertise into ongoing training efforts.
- Bridged knowledge gaps between experienced employees and newcomers through structured mentoring partnerships.
Scheduling Coordinator
ADT
12.2014 - 10.2018
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked hand in hand with local offices across the United States to manage their technicians schedules.
- Utilized vast knowledge of geography to determine the best route for technicians efficiency.
Gate Agent
Allegiant Air
03.2014 - 01.2015
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Booked flight accomodations for customers using our personal programs.
Sales Representative
Tennessee Time Shares
10.2013 - 03.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expansive interpersonal skills were utilized in this role, working with many different personalities of customers and coworkers.
Medical Records Clerk
Inservice ROI
04.2011 - 09.2013
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital and physical format for easy retrieval and accessibility.
Education
Associate of Science - Business
Jefferson State Community College
Birmingham, AL05.2026
High School Diploma -
Redlands Senior High School
Redlands, CA06.2011
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
Timeline
Scheduling Team Manager
ADT
01.2022 - Current
Scheduling Team Lead
ADT
01.2021 - 01.2022
Training Mentor
ADT
10.2018 - 01.2021
Scheduling Coordinator
ADT
12.2014 - 10.2018
Gate Agent
Allegiant Air
03.2014 - 01.2015
Sales Representative
Tennessee Time Shares
10.2013 - 03.2014
Medical Records Clerk
Inservice ROI
04.2011 - 09.2013
Associate of Science - Business
Jefferson State Community College
High School Diploma -
Redlands Senior High School
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