Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Linda Hernandez

Grand Prairie

Summary

Dynamic Payroll Tax Case Administrator at One Source Virtual with a proven track record in critical case management and problem-solving. Expertly assigned over 35 cases daily while fostering team collaboration. Recognized for exceptional organizational skills and a positive attitude, ensuring timely resolution of client issues and enhancing operational efficiency.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Payroll Tax Case Administrator

One Source Virtual
Coppell
10.2021 - Current
  • Complete assigning cases and support the team
  • Accurately assign a minimum 35 cases a day in Salesforce
  • Create a new case and assign it to the assignment list provided by the amendment team.

Critical/Blocker Case Management

  • Accurately validate the notice and assign them to correct pod or specialist within 15 min.
  • Email the specialist about the critical and blocker cases after creating the case.

POA/TPA Handling

  • Prepare POAs as requested by various clients.
  • Collaborate with agencies to resolve POA/TPA issues.
  • Address tasks from different departments to resolve POA/TPA matters.
  • Conduct quarterly reviews of POAs for companies.
  • Create cases to request client signatures on POA's.

Support for Training and Special Projects

  • Participate actively in training sessions and weekly huddles, including TaxEx, SF, Kofax, OSV online learning, and all employee engagement events.
  • Collaborate with other departments to ensure the resolution of client support issues.

Hairstylist

Signature Spa & Salon
Grand Prairie
08.1992 - 10.2021
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Educated clients on proper home hair care maintenance techniques.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Organized scheduling of appointments throughout the day.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Updated and maintained customer information records and beauty services provided.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Provided consultations to clients about their desired hairstyle and hair care needs.

Office Assistant

Toucan Roofing
Mansfield
03.2015 - 03.2017
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Assisted in the development and implementation of office policies and procedures.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Managed inventory of office supplies and placed orders when needed.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Managed daily office operations and maintained a clean and efficient workspace.

Education

High School Diploma -

Mac Arthur High School
Irving, TX
05-1983

Skills

  • Positive attitude
  • Team collaboration
  • Problem-solving
  • Time management
  • Organization and multitasking
  • Multitasking and organization

Languages

Spanish
Professional

Certification

  • Cosmetology License

Timeline

Payroll Tax Case Administrator

One Source Virtual
10.2021 - Current

Office Assistant

Toucan Roofing
03.2015 - 03.2017

Hairstylist

Signature Spa & Salon
08.1992 - 10.2021

High School Diploma -

Mac Arthur High School
Linda Hernandez