Linda Hernandez

• Complete assigning cases and support the team
• Accurately assign a minimum 35 cases a day in Salesforce
• Create a new case and assign it to the assignment list provided by the amendment team.

Critical/Blocker Case Management

• Accurately validate the notice and assign them to correct pod or specialist within 15 min.
• Email the specialist about the critical and blocker cases after creating the case.

POA/TPA Handling

• Prepare POAs as requested by various clients.
• Collaborate with agencies to resolve POA/TPA issues.
• Address tasks from different departments to resolve POA/TPA matters.
• Conduct quarterly reviews of POAs for companies.
• Create cases to request client signatures on POA's.

Support for Training and Special Projects

• Participate actively in training sessions and weekly huddles, including TaxEx, SF, Kofax, OSV online learning, and all employee engagement events.
• Collaborate with other departments to ensure the resolution of client support issues.

• Pursued continuing education and training to stay up to date with new trends and techniques.
• Educated clients on proper home hair care maintenance techniques.
• Styled and designed traditional and contemporary hairstyles for men and women daily.
• Organized scheduling of appointments throughout the day.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
• Used curlers, rollers and curling irons to press and curl hair.
• Updated and maintained customer information records and beauty services provided.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Recommended hair styles to compliment clients' facial features and coloring.
• Provided consultations to clients about their desired hairstyle and hair care needs.

• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Assisted in the development and implementation of office policies and procedures.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Managed inventory of office supplies and placed orders when needed.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Managed daily office operations and maintained a clean and efficient workspace.