LINDA HERNANDEZ

Bilingual Solutions experienced Rep.

Specialist, Compliance, Assist members and third party-partners in providing complex information, support, loan processing,

Building trusting relationships with members and third-party partners by delivering on our core values in every interaction.

Prepared applications for credit to be reviewed by centralized underwriting and follows up to determine status.

Reviews incoming funding document packages and requests from indirect dealers insure accuracy and completeness.

Due diligence, maintaining a professional work environment, business like appearance and cohesive relationship with member and third- party partners and all staff.

Set high standards of performance, quality and accountability for oneself.

Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are withing their authority to resolve.

Provide timely response to any and all member requests that come into the contact center through email, fax,chat or any e-chanel.

maintaining accurate account information to ensure that member information is consistently up to date with minimal errors.