LINDA HERRERA

• Handled daily credit and cash transactions for customers with accuracy and speed.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Conducted inventory counts by adding each item in stock and documenting in [System].
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in additional revenue per month.

• Pleasantly greeted customers and provided prompt and courteous service.
• Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
• Inspected floor displays, noted missing items and immediately replenished packaged vegetables including making guacamole, packaging dips, etc.
• Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Streamlined packing procedures by keeping detailed track of materials needed to complete vegetable display.
• Complied with safe food handling policies and procedures

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Boosted sales revenue by skillfully promoting diverse service options.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Verify current price and sorted returns into appropriate bins for return to department
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Provided information regarding charge accounts and loyalty programs
• Provide correct change for the cashier supervisor as needed and received cashier monies at the end of the day and recorded as required.

Began as secretary in the Legal Department

Became Word Processing Supervisor, and added other functions such as reproduction, receptionist duties to support the Marketing Department

Moved to Residence Marketing as the office manager for the division; became Project Manager for Long Distance

Became Results coordinator for Administrative Services including development of methodology and accuracy of reporting