Linda Herron

Prior to 07/2016, I worked for this company in the same position 09/2013 - 09/2014. The company name at this time was Guardian Glass.

In this position, on behalf of insurance companies within the United States, I handled insured's RV Glass claims for replacement of windshields, side glass, window replacements in their RV, travel trailers, toy haulers, truck cap tops, horse trailers, and school buses.

• Verbal communication with insured to verify claim information received from insurance carrier was accurate, as well as obtaining additional required information.
• Negotiated rates with qualified glass shop/installer for installation of insured's new windshield/glass/window into their vehicle. Contracted with glass shop/installer once rates were agreed upon.
• Collection of insureds deductible prior to my purchasing and shipping correct products to glass shop/installer for installation into insureds vehicle.
• Kept insured, insurance company, glass shop/installer updated on a regular basis, ensuring the glass/products delivered to glass shop/installer in a timely manner, and the installer got insured scheduled for job in a timely manner.
• Confirmed insured satisfaction of completed installation. Handled any grievances.
• Secured invoice and inspection forms from glass shop/installer, making payment to glass shop/installer for completed work.
• Heavy phone and email duties.

• Provided support to our in-house sales representatives, as well as outside agents/brokers of the health insurance products offered.
• Provided group and individual health quotes to agents/brokers, as well as individuals looking for health insurance.
• Processed health insurance applications for individuals and groups.
• Assisted walk-in clients, navigating through our health insurance portal for submission of their health insurance application.
• Assisted insureds with grievances of their health insurance claims.
• Heavy phone and email duties.
• I held active Accident, Health, Life and Variable Annuity License via Ohio Department of Insurance 07/2005 - 01/2019.

My employment with Giant Eagle was part-time, varied 25-35 hours weekly.

• Maintained clean, trash-free workspaces to maximize productivity and safety, meeting FDA and Giant Eagle's guidelines.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

My employment at May Insurance Services was part-time, 20 hours weekly.

• Provided individual and group health insurance quotes to our agents/brokers, as well as our in-house sales representatives.
• Pre-screened potential insureds health conditions which could significantly increase their monthly premium, projecting the potential rate up that may be applied by the underwriter/health insurance company.
• Answered phone calls and responded to emails in a timely manner.
• I held active Accident, Health, Life and Variable Annuity License via Ohio Department of Insurance 07/2005 - 01/2019.

Talus Brokerage Services sold the business to Medical Mutual of Ohio in the last quarter of 2011. From January 2012 through March 2012, Medical Mutual of Ohio kept on payroll, in-office, Talus Brokerage employees to wrap up business/close out. Medical Mutual offered continued employment to a very small number of Talus Brokerage group sales representatives. All other Talus Brokerage employees received a severance package.

My job duties during employment with Talus Brokerage Services are as follows:

• Supervisor of Individual Health Administrative Assistants.
• Ensured productive work flow within the department.
• Delegated work assignments.
• Provided sales support to our in-house individual sales representatives, as well as outside agents/brokers.
• Provided health insurance quotes to our agents/brokers, potential applicants.
• Pre-underwriting of new business individual health applications of underlying health conditions which could result in potential premium rate-up or declination of coverage.
• Submission of new business health applications and plan changes to insurance carrier's, working closely with assigned underwriters.
• Educating and training of health insurance product updates, procedural changes, etc.. to our agents/brokers.
• Heavy phone and email duties.
• Scheduled catering of staff birthday luncheons for our office of 60+ employees.
• I held active Accident, Health, Life and Variable Annuity License via Ohio Department of Insurance 07/2005 - 01/2019.

• Processing new business health applications, plan changes, life insurance applications, long term care coverage, and disability coverage.
• Provided support to our in-office sales representatives, as well as to our outside sales agents/brokers.
• Pre-underwriting of applications. Submission of applications, plan changes to underwriting/insurance carrier.
• Heavy phone and email duties.
• Provided quotes to sales representatives, agents/brokers. Scheduled para-med exams for applicants. Obtained medical records from physicians/hospitals of applicants, to be presented to underwriters for consideration of coverage for applicants.

• Processed new business group health insurance applications and plan changes.
• Submission of agent licensing applications to appropriate State Licensing Agency.