Open To Work
Linda Hodge
Leitchfield,KY
Work Preference
Summary
Dynamic Assistant Manager with a strong background in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline support processes through effective training and decision-making skills.
Experienced professional known for spearheading customer service initiatives and developing training programs. Strong leadership and problem-solving skills have led to improved staff proficiency and optimized team performance in high-pressure environments.
Results-driven Assistant Manager with expertise in staff supervision and workflow management. Successfully developed performance metrics to drive continuous improvement, enhancing service delivery and customer experience.
Overview
19
19
years of professional experience
Work History
Assistant Manager, Customer Service
Walmart#0445
1992.10 - 2012.03
- Spearheaded customer service initiatives to elevate satisfaction and optimize support processes.
- Developed and facilitated training initiatives aimed at improving staff proficiency in addressing customer inquiries.
- Coordinated scheduling and workflow management to optimize team performance during peak hours.
- Collaborated with upper management to establish policies that enhance customer experience.
- Developed performance metrics to evaluate service quality and drive continuous improvement efforts.
- Oversaw daily operations, ensuring compliance with company standards and enhancing service delivery.
- Analyzed feedback data to identify trends and develop strategies for service improvement.
- Implemented training programs to improve staff efficiency in handling customer inquiries.
- Mentored team members on best practices for conflict resolution and customer engagement.
- Led customer service initiatives to enhance satisfaction and streamline support processes.
Education
High School Diploma -
West Hardin High School
Cecilia, KYHigh School Diploma -
West Hardin High School
Cecilia, KYTimeline
Assistant Manager, Customer Service
Walmart#0445
1992.10 - 2012.03
High School Diploma -
West Hardin High School
High School Diploma -
West Hardin High School
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Task delegation
- Workload management
- Recruiting and interviewing
- Sales growth
- Sales reporting
- Performance reviewing
- Schedule oversight
- Multitasking and organization