LINDA JOSEPH
COVINGTON,GA
Summary
To continue my career within an organization, that will utilize my supervision and administrative skills to benefit mutual growth and success. Detailed-oriented professional with over 10 years of experience in healthcare administration.
Overview
18
18
years of professional experience
Work History
Front Office Associate
Piedmont Neurology-Eastside
Snellville, GA
02.2025 - Current
- Paid attention to detail while completing assignments.
- Verify patient insurance coverage, benefits and eligibility for in-network and out -of network providers
- Schedule and confirm new patient appointments and perform insurance verifications as needed.
- Collaborate with clinical staff and providers to improve referral workflow.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Patient Care Coordinator II
Hanger Clinic
Stockbridge, GA
04.2024 - Current
- Schedule patients for prosthetic and orthotic evaluations.
- Provides administrative support to clinicians, patients, and the billing department.
- Generates revenue by assisting patients with payment arrangements, monitoring patient payments, and following up with patients when payment balances are due.
- Collect patient out-of-pocket responsibilities, deductibles, and copays.
- Maintain knowledge of coding guidelines and billing charges.
- Obtain prior authorizations and assist in reviewing coding-related denials for resolution.
- Identify billing errors via claim edits and submit corrected claims to insurance carriers.
- Perform cost estimates and adjustments in the system as needed.
Office/Referral Coordinator Supervisor
Maternal Fetal Specialists
Lawrenceville, GA
02.2022 - 02.2024
- Coordinate the daily activities of the staff, including delegating work assignments.
- Assures that the priorities established by the Practice Administrator are effectively communicated to the team and properly implemented.
- Perform verbal counseling, recommending corrective actions to the Practice Administrator and Human Resources.
- Assists in preparation of staff performance reviews.
- Assist with the hiring, onboarding, and training of new employees.
- Assumes staff duties for absences and temporary staff shortages at other locations when necessary.
- Direct, manage and train employees in the front and back office.
- Manage and coordinate the new patient referral scheduling team.
- Provide marketing support to referring practices.
- Coordinate and monitor daily activities such as ordering supplies and handling all maintenance, IT and phone issues.
- Ensure that inventory is correct, approve invoices, and remit to the accounts department for payment in a timely manner.
- Assist the team with problem resolutions. Recommending and escalating issues to the Practice Administrator when appropriate.
- Oversee weekly bank deposit logs in preparation for bank deposits.
- Prepare payroll, verify hours worked and monitor the use of vacation, sick, and holiday time.
- Ensures the office is in compliance with applicable law and regulations.
Patient Service Associate/Authorizations
Maternal Fetal Specialists
Lawrenceville, GA
07.2013 - 02.2022
- Verify new patients' insurance, and attain required authorizations and referrals.
- Knowledge of medical terminology, obstetrical and/or perinatal coding.
- Back up for check-in and check-out desk as needed.
- Identify and collect co-pays, deductibles and other payments.
- Patient chart management, preparation, maintenance, filing and copying.
- Review on a daily basis, charts on patients who have appointments for the next day to verify that all appropriate referrals and authorizations have been received.
- Provide assistance, guidance, and coaching support as needed for office staff.
- Training and onboarding new hires to make sure they understand expectations and responsibilities.
- Ensure that staffing is appropriate for day-to-day operations.
- Coordinate distribution of mail and packages.
- Process adjustments to self-pay patient's accounts.
- Liaison between nurses, physicians and patients.
- Process and schedule new patient referrals.
- Complete medical records release requests in accordance with HIPPA guidelines.
- Develop, maintain and implement office policies and procedures.
Medical Scheduler
HCA
Norcross, GA
10.2010 - 07.2013
- Schedule patients for ancillary, surgical and medical testing and procedures.
- Work closely with physician office staff to ensure pre-cert/authorizations are entered correctly in the system.
- Transcribe physician orders and schedule patients accordingly.
- Answer incoming phone calls in a timely and professional manner.
- Ability to use multiple line phones with large call volumes.
- Contact patients on a daily basis to schedule or reschedule appointments.
Patient Service Rep/Medical Records
Radiotherapy Clinics of Georgia
Lawrenceville, GA
02.2008 - 06.2010
- Schedule, cancel and reschedule patient appointments.
- Manage and process doctor's transcriptions and dictations using ATERA
- Verify patients' insurance; obtain required referrals and or authorizations when needed.
- Act as a liaison between the billing and scheduling department for all questions and new information.
- Post payments for insurance carriers and patient copays daily.
- Enter charges and payments and balance all charges for the day.
- File, copy and fax medical records.
- Validate requests and authorizations for release of medical records according to HIPAA guidelines.
- Update and maintain patient charts on a daily basis.
- Prepare exam and treatment rooms with necessary instruments.
Education
High School Diploma - Medical Billing and Coding
Carrington College
01-2019
Skills
- EPIC
- Customer Service
- Trilingual: English, French, Creole
- Microsoft Office
- ICD-10 Codes
- Excellent Written/Verbal Communication
- Fusion Web Clinic
- Medical Terminology
- Insurance Authorization
- Client Claims
- Conflict resolution
- Detail-Oriented
- NextGen Scheduling System
Timeline
Front Office Associate
Piedmont Neurology-Eastside
02.2025 - Current
Patient Care Coordinator II
Hanger Clinic
04.2024 - Current
Office/Referral Coordinator Supervisor
Maternal Fetal Specialists
02.2022 - 02.2024
Patient Service Associate/Authorizations
Maternal Fetal Specialists
07.2013 - 02.2022
Medical Scheduler
HCA
10.2010 - 07.2013
Patient Service Rep/Medical Records
Radiotherapy Clinics of Georgia
02.2008 - 06.2010
High School Diploma - Medical Billing and Coding
Carrington College