Linda Joynt
Cocoa Beach,FL
Summary
Dynamic Customer Service Representative with extensive experience at New England Telephone, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and critical thinking, leading to increased loyalty. Skilled in data entry and managing high-stress situations while maintaining professionalism and empathy.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
NEW ENGLAND TELEPHONE
Holland Patent, NY
04.2002 - 10.2003
- Facilitated customer support through clear information and problem-solving solutions.
- Managed customer accounts, processing requests and ensuring satisfaction with services.
- Collaborated with team members to resolve complex issues efficiently and effectively.
- Trained new employees on customer service protocols and best practices for interactions.
- Developed comprehensive knowledge of products and services, enabling personalized customer support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Medical Assistant
Green Mountain Jr College
Poultney, VTSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Certification
Medical assistant
Timeline
Customer Service Representative
NEW ENGLAND TELEPHONE
04.2002 - 10.2003
No Degree - Medical Assistant
Green Mountain Jr College