Linda King
Santa Fe,NM
Summary
With over 15 years of experience in the customer service industry, Bring a wealth of knowledge and expertise. Strong leadership skills and problem-solving abilities have allowed for excellence in this field. Excellent communication and interpersonal skills enable effective connections with others. Attention to detail, adherence to instructions, and meeting deadlines are consistently demonstrated. Known for a respectful and industrious nature, always delivering high-quality work. Possess transferable skills in cleaning, cashiering, retail, warehousing, delivery driving, banking, administration, and business. Exceptional work ethics make for a valued asset in any professional setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSA CLIENT SERVICE AGENT
Children Youth and Families Department
02.2024 - Current
- Hired as a temp doing Administrative Assistant then hired on as Client Service Agent
- Arranging appointments and transporting clients to visits, and meetings
- Monitor and supervise visits and assists clients in activities of daily living
- Documenting visitation and information then entering into a data base called FACTS required by the agency
- Provide support to case worker
- Answering phones transferring to correct department
- Scheduling conferences and general staff meetings
- Scanning case files thru email
- Maintained organized filing system to facilitate easy retrieval of documents
- Volunteers to help care for the children in State Custody
Clerical Support / Quality Control
Fieldwork
01.2023 - 10.2023
- Collaborating with team members to monitor campaign quality
- Leveraging time to execute the workload efficiently
- Harnessing analytical and attention to detail skills to conduct rigorous problem-solving
- Troubleshoot various aspects of campaign setup, creative setup, and audience targeting
- Assisting with canvassing ensuring policies and procedures were followed
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Contributed to the success of company events by coordinating logistics, invitations, and catering arrangements.
Service Cashier/Receptionist
Henderson Hyundai Superstore
01.2022 - 11.2022
- Perform basic math functions to collect payments and make changes
- Reconciles cash drawer daily
- Greet customers pleasantly and professionally
- Maintain and keep the work area neat and clean
- Answer and direct phone calls to appropriate departments
- Provided refunds or credit memorandums to customers
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
Customer Service Representative
Five Star Liquor
06.2020 - 11.2021
- Representing the company, professionally handling retail sales, and attending to the customers
- Point of sale cash, credit, debit, gift cards
- Cash management, balancing, returns, exchanges
- Inventory, check-in, stocking, organizing, merchandise, and displays
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Warehouse Picker/Packer
LabCorp
08.2018 - 05.2020
- Fulfilling orders containing up to as much a 1000 pieces of medical supplies to one order
- Packing orders according to instructions
- Print shipping labels overnight next day delivery, refrigerated
- Restock all testing supplies, and organize, and clean assigned isles
- Stacking, and wrapping pallets for pick up
- Shipping with UPS and FED EX
Assistant Manager
GREEN VALLEY GROCERY
06.2012 - 07.2018
- Supporting and assisting the store manager, effectively managing the store
- Managing inventory, ensuring shelves are stocked, and monitoring product quality
- Overseeing daily operations and ensuring the smooth functioning of the store
- Cash management, reconciling registers, and preparing daily sales reports
- Trained and supervised store employees, ensuring friendly and efficient service
- Problem-solving, effective communication, organization, excellent customer service
Education
Certificate - Medical Billing And Coding Certificate
Kaplan College
Las Vegas, NV09.2008
High school Diploma -
Santa Fe High School
Santa Fe, NM06.1988
Skills
- Warehouse Distribution Experience
- Call Center Experience
- Document and Records Management
- Medical Billing and Coding, Medical Records
- Medical Office front and back
- Customer Service
- Assistant Retail Manager Experience
- Payroll-Data Entry
- Residential and Commercial Cleaning
- Administration
Certification
- Driver's License
- Forklift Certification
- Defensive Driver's Certificate
- Medical Billing Coder Certificate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSA CLIENT SERVICE AGENT
Children Youth and Families Department
02.2024 - Current
Clerical Support / Quality Control
Fieldwork
01.2023 - 10.2023
Service Cashier/Receptionist
Henderson Hyundai Superstore
01.2022 - 11.2022
Customer Service Representative
Five Star Liquor
06.2020 - 11.2021
Warehouse Picker/Packer
LabCorp
08.2018 - 05.2020
Assistant Manager
GREEN VALLEY GROCERY
06.2012 - 07.2018
High school Diploma -
Santa Fe High School
- Driver's License
- Forklift Certification
- Defensive Driver's Certificate
- Medical Billing Coder Certificate
Certificate - Medical Billing And Coding Certificate
Kaplan College
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