Linda Larson
Granada,MN
Summary
Dynamic professional with a strong background in office management. Proven ability to foster teamwork and resolve conflicts, ensuring smooth operations and improved client relations. Ready to leverage expertise to enhance organizational effectiveness.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Office Manager
Baywood Home Care
Fairmont MN
01.2025 - Current
- Managed daily office operations to ensure efficient workflow and communication among staff.
- Implemented scheduling systems to optimize appointment management for caregivers and clients.
- Coordinated training sessions for new employees, enhancing onboarding experience and knowledge retention.
- Maintained accurate office records using electronic filing systems to streamline document retrieval processes.
- Assisted in budget monitoring, tracking expenses, and facilitating cost-effective solutions for office needs.
- Organized team meetings and facilitated communication between departments to enhance collaboration efforts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Completed bi-weekly payroll for 76 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Receptionist
Center for Specialty Care
Fairmont MN
01.2013 - 01.2025
- Managed multi-line phone system, directing calls to appropriate departments and ensuring efficient communication.
- Scheduled patient appointments and coordinated follow-up reminders to enhance patient care experience.
- Maintained organized front desk area, ensuring a professional environment for patients and visitors.
- Assisted in onboarding new staff by providing training on office procedures and systems usage.
- Developed and maintained positive relationships with patients, fostering trust and satisfaction with services provided.
- Oversaw daily office operations, ensuring compliance with company policies and maintaining high standards of service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Blue Earth Area High School
Blue Earth MN06-1992
Skills
- Customer service
- Data entry
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Mail handling
- Scheduling
- Employee supervision
- Staff hiring
- Staff training
- Database administration
- Performance improvement
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Excellent communication
- Active listening
Certification
- Certified level 1 payroll, online - March and April 2026
- Notery , certified - 01/2029
Languages
English
Full Professional
Timeline
Office Manager
Baywood Home Care
01.2025 - Current
Receptionist
Center for Specialty Care
01.2013 - 01.2025
High School Diploma -
Blue Earth Area High School