Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda LeBourdais

Phoenix,AZ

Overview

11
11
years of professional experience
1
1
Certification

Work History

Call Center Representative Specialist

FacilitySource
Phoenix, AZ
01.2015 - 08.2017
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention and drive sales.

Registered Nurse

Yuma Medical Center
Yuma, Arizona
02.2010 - 07.2012
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided direct patient care, stabilized patients, and determined the next course of action.

Registered Nurse

John C Lincoln North Mountain
Phoenix, AZ
05.2006 - 02.2010
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Organized and managed care of patients undergoing various therapies and procedures.

Education

Associate of Science - Nursing Science

University of Maine At Augusta
Augusta, ME
05.1992

Skills

  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Call Controlling
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Certification

  • NCPS - National Certified Peer Specialist
  • Heal your life certification
  • Intensive Care Certified
  • Hospice Certified

Timeline

Call Center Representative Specialist

FacilitySource
01.2015 - 08.2017

Registered Nurse

Yuma Medical Center
02.2010 - 07.2012

Registered Nurse

John C Lincoln North Mountain
05.2006 - 02.2010

Associate of Science - Nursing Science

University of Maine At Augusta

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Linda LeBourdais