Linda LeBourdais

Phoenix,AZ

Overview

years of professional experience

Certification

FacilitySource

Phoenix , AZ

2015.01 - 2017.08

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Resolved concerns with products or services to help with retention and drive sales.

Yuma Medical Center

Yuma , Arizona

2010.02 - 2012.07

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Provided direct patient care, stabilized patients, and determined the next course of action.

John C Lincoln North Mountain

Phoenix , AZ

2006.05 - 2010.02

Administered medications via oral, IV, and intramuscular injections and monitored responses.
Implemented medication and IV administration, catheter insertion, and airway management.
Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Organized and managed care of patients undergoing various therapies and procedures.

University of Maine At Augusta

Augusta, ME