Linda Lynch
Troy,NY
Summary
Professional Secretary with over 8 years of experience managing daily administrative support tasks and operations in administrative industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
11
11
years of professional experience
Work History
Secretary 1
Lansingburgh Central School District
Troy, NY
10.2017 - 02.2026
- Coordinate coverage for vacant faculty/staff positions ensuring continuous operations
- Maintain and update School activities calendar for school wide scheduling
- Process and submit requisitions for departmental needs
- Manage inventory on incoming supplies/equipment, organize, maintain for optimal efficiency
- Facilitate onboarding process for new staff
- Maintain comprehensive logs for security fobs and radio equipment
- Communicate time-sensitive updates to faculty and staff
- Manage multi-line phone system of over 30 incoming calls, emails faxes per day
- Execute copying and mailing tasks for administrators, staff, and faculty
- Submit and track Q-Ware maintenance requests
- Perform additional administrative duties as assigned
- Proficient on Google Doc’s, Neric School Tool, Sign Command and Raptor
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Care Trainer
Conduent (formerly Xerox)
01.2015 - 01.2017
- Conducted new hire training on responsibilities, policies and procedures
- Facilitated training in implementation processes based on Agile Project Management
- Developed machine learning models for prediction
- Executed performance evaluations, provided constructive feedback and professional support
- Collaborated cross-functionally with resource planning, systems also quality assurance
- Created, maintained training manuals by identifying information needs
- Analyzed trends in user operations, system testing to identify additional training opportunities
- Proficient on Microsoft Office Suite(Word, Excel, PowerPoint), Verint 360 – CMS and Avaya
- Focused on continuous improvement initiatives that led to a more efficient workflow within the department.
- Collaborated with other department leaders to develop cross-functional initiatives promoting exceptional customer care across all touchpoints.
- Facilitated open discussions with staff to address concerns and provide constructive feedback on their performance.
Education
High School Diploma -
Lansingburgh High School
Troy, NY06.1984
Skills
- Office Management & Coordination
- Verbal and written communication
- Schedule management
- File management
- Multi-line phone systems
- Teacher relations
- Office administration
- File systems management
Timeline
Secretary 1
Lansingburgh Central School District
10.2017 - 02.2026
Customer Care Trainer
Conduent (formerly Xerox)
01.2015 - 01.2017
High School Diploma -
Lansingburgh High School