Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Work Availability
Timeline
Linda Margl

Linda Margl

Victoria,MN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Resourceful and innovative Instructional Designer with over 5+ years of experience in e-learning and curriculum development for a wide variety of cultural and professional backgrounds. Offering an insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs. An accomplished designer with outstanding interface performance analysis, project modeling, and mapping skills. Project manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative, demonstrates excellent organization and communication in a fast-paced dynamic environment, and collaborates with cross-functional stakeholders for the greatest potential impact. Critical thinker with excellent analytical background.

Overview

5
5
years of professional experience

Work History

Lead Instructional Designer

Cigna Healthcare - Remote
Bloomfield, CT
04.2023 - Current
  • Planned and monitored implementation of technology-based learning programs for Medicare Appeals and Grievance teams.
  • Created curricula, and research topics, and conceptualized course format, subject matter, and presentation.
  • Designed course materials and support implementation.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve staff learning goals.
  • Researched design trends, technology, and processes and directed design team.
  • Targeted diverse learning modalities for new course content and training programs.
  • Provided job analysis in line with instructional design principles for successful mentoring.
  • Developed workforce training programs to improve organizational efficiency.
  • Contributed to the development of comprehensive employee training courses.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Appointed design consultant and encouraged performance pursuant to deed and scope of service.
  • Produced designs that met statutory and regulatory approvals and recorded tracking logs using LMS and Verint.
  • Created materials and designs in Articulate 360 for use in client presentations and communications.
  • Partnered with senior leaders to drive change by evaluating methodologies, tools, and templates at an enterprise level.
  • Planned and monitored the implementation of technology-based learning programs
  • Provided job analysis in line with instructional design principles for successful mentoring

Case Management Lead

Evernorth
Mpls, MN
11.2017 - 04.2021
  • Achieved 94% high satisfaction rating through proactive one-call resolutions of customer issues.
  • Trained and mentored newly hired staff in providing excellent customer service to callers requiring assistance for Triage calls, Behavioral Health issues, and health plan questions.
  • Improved call center efficiencies for staff by designing, developing content, and implementing WBT course Empathy in a Call Center.
  • Submit 9+ process improvements to enhance coaching of call center staff and improve quality of calls.

Software Training and Design Consultant

Minnetonka Public School District
Minnetonka, MN
  • Prepared original and relevant options for district staff suitable to individual requirements.
  • Delivered Certified Adult Vocational Trainer programs for adults in Minnetonka, Wayzata, Eden Prairie, St. Louis Park, and Hopkins school districts.
  • Coordinated course schedules, manual content, equipment upgrades for Minnetonka school district Adult Community Education program labs .
  • Grew program from 5 to 40 course offerings, hired/managed instructors, and developed and designed course content manuals.
  • Expanded training in school districts. Set scope of project involvement, requirements, learning goals, and benchmarks resulting in successful coordination of program in each community .

Education

Master 's Cert. - ELearning & Instructional Design - Instructional Design And Project Management

University of California, Irvine, Irvine, CA
03.2022
  • 4.0 GPA

Bachelor of Science - Management Information Systems

University of St. Thomas, St. Paul, Minnesota

Skills

  • Learning and performance solutions design
  • Interpersonal Communications
  • Training and Development
  • Coaching
  • Cognitive Psychology
  • Team Development
  • Adult Learning Strategies
  • Strategic planning
  • Team leadership
  • Stakeholder relationship management
  • Project Management
  • Written Communication
  • Software: Articulate 360, Vyond, Microsoft Project, Adobe Captivate, Camtasia, LMS, Webex, Sharepoint, Verint and IRIS
  • Analytical and Critical Thinking
  • Training program development

Affiliations

ATD - Association for Talent Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Instructional Designer - Cigna Healthcare - Remote
04.2023 - Current
Case Management Lead - Evernorth
11.2017 - 04.2021
Software Training and Design Consultant - Minnetonka Public School District
University of California, Irvine - Master 's Cert. - ELearning & Instructional Design, Instructional Design And Project Management
University of St. Thomas - Bachelor of Science, Management Information Systems

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Linda Margl