Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Linda Martinez

Dallas,TX

Summary

Dynamic customer service professional with extensive experience at Nutritional Products of Texas, excelling in cash handling and complaint resolution. Proven ability to enhance operational efficiency and foster teamwork, while consistently meeting diverse customer needs. Adept at data entry and maintaining a positive atmosphere, driving satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Customer Service Assistant Manager

Nutritional Products of Texas (W.I.C)
08.2021 - Current
  • Collaborated with team members to ensure seamless communication and service delivery.
  • Maintained a positive attitude while handling diverse customer needs and preferences.
  • Stock all Products for WIC customers
  • Count and Handle Money and all Paperwork to get customers approved for the WIC program
  • Adapted quickly to new procedures and systems for improved operational efficiency.

Front Desk Receptionist

Prudential Healthcare Services
08.2015 - 03.2020

General office Duties to include-Answering phones,Data Entry,Filling, Scheduling Appointments for customers to receive care. Performed background checks on potential employees, assisted with Payroll duties

  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.

Department Manager

Hobby Lobby
01.2007 - 04.2014
  • Led department operations, ensuring compliance with company policies and standards.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.
  • Streamlined inventory management processes, enhancing product availability and organization.
  • Developed strategic merchandising plans to maximize sales potential of seasonal products.
  • Replenished floor stock and processed shipment to ensure products availability for customers.

Education

Molina High School
Dallas, TX

Skills

  • Cash handling
  • Complaint handling
  • Customer consultation
  • Complaint resolution
  • Data entry

Languages

English
Spanish
Native or Bilingual

Timeline

Customer Service Assistant Manager

Nutritional Products of Texas (W.I.C)
08.2021 - Current

Front Desk Receptionist

Prudential Healthcare Services
08.2015 - 03.2020

Department Manager

Hobby Lobby
01.2007 - 04.2014

Molina High School
Linda Martinez