I am a skilled, caring, reliable and hardworking Pet Sitter/Dog Trainer with proven history of meeting animal needs. I exercise, train and soothe animals based on individual requirements and schedules. I work very well with owners to provide exceptional service. I always do my best to go the extra mile for the animals and their owners.
Hi, I’m
Linda Marz
Katy,TX
Summary
Overview
13
years of professional experience
Work History
Pawsitive Pet Care with LindaKaty, TX
Pet Sitter/Trainer Resource Person
01.2017 - Current
Job overview
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water updates
- Communicated with clients regularly regarding their pet's care needs
- Assisted in transporting pets to vet appointments when needed.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
- Checked fences daily for holes or damage that could allow an animal escape.
- Observed animals closely for any signs of injury or illness and took appropriate action if necessary.
- Attended continuing education classes related to animal care topics to stay current on best practices.
- Provided emotional support when pets were feeling anxious due to separation from owners.
- Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Followed precise feeding instructions and schedules for animals under care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Maintained clean and orderly play yards, kennels and cages.
- Socialized animals to prepare for adoption.
- Screened individuals interested in adopting pets.
- Conducted training sessions for new and existing employees on topics such as customer service, safety protocols, and workflow processes.
The Texas DogfatherKaty, TX
Client Support Specialist
09.2010 - 09.2015
Job overview
- Responsible for all aspects of care giving, medication management and client coordination.
- Maintained customer accounts and updated account information as needed.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Identified opportunities to improve customer service procedures and implemented changes accordingly.
- Provided feedback on areas where improvements were needed in order to enhance customer experience.
- Collaborated with other teams within the organization to provide comprehensive solutions for clients.
- Ensured that all customer inquiries were responded to promptly and accurately.
- Helped develop strategies for improving overall efficiency of client support operations.
- Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Delivered exceptional client experience and encouraged repeat business.
- Applied client feedback to deliver information to management for corrective action.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Houston Community CollegeHouston, TX
High School Diploma
University Overview
Skills
- Pet Sitting
- Schedule Coordination
- Care Plan Adherence
- Medication Administration
- Behavior Monitoring
- Customer Service
- Smartphone Usage
- Pet Boarding
- Pet Feeding
- Honest and Trustworthy
- Positive Attitude
- Clean Background Check
- Doggy Daycare
- Following Pet Care Instructions
- Behavior Management
- Valid Driver's License
- Breed and Species Knowledge
- Punctual and Reliable
- Client Communication
- Client Relationship Management
Affiliations
Affiliations
- I am a regular volunteer for several dog rescue organizations. I offer coaching/ training to fosters and adopters to help dogs with behavior challenges. I help people learn to speak dog, lol. I also council people about dog food nutrition.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pet Sitter/Trainer Resource Person
Pawsitive Pet Care with Linda
01.2017 - Current
Client Support Specialist
The Texas Dogfather
09.2010 - 09.2015
Houston Community College
High School Diploma
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