Linda Mcbride
Dedicated customer service representative with over 16 years of experience. Known for exceptional active listening and critical thinking skills, consistently enhancing customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Work History
Customer Service Representative
16 Years 10 Months- Assisted customers with account inquiries and transaction issues to enhance service quality.
- Resolved customer complaints effectively, ensuring a positive experience and fostering loyalty.
- Utilized Service Station, TSYS systems efficiently.
- Interactions and improved customer service skills through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Met customer call guidelines for service levels, handle time and productivity.
Also, gave assistance with the IVA testing team for five years, on making improvements on the AI system when cardholders called in to get info quicker than speaking with customer service representatives.