Linda McReynolds
Asheville,NC
Summary
Knowledgeable and dedicated customer service professional with retail, call center, and office management experience. Ability to adapt quickly to new operating and point of sale systems.
Overview
22
22
years of professional experience
Work History
Store Consultant
FedEx Office
11.2020 - Current
- Effectively communicate with customers to understand their needs and recommend appropriate and affordable products and services.
- Track, organize, and produce approximately 15 to 40 orders per day, which may include materials such as flyers, business cards, booklets, and posters.
- Cultivate customer loyalty by providing quick, reliable service while also delivering quality results.
- Utilize company resources to improve knowledge of systems and procedures in order to better assist both clients and coworkers.
Correctional Specialist
BI Incorporated
03.2020 - 11.2020
- Provided quick and efficient handling of inbound and outbound calls, including accurate and detailed documentation.
- Professionally interacted with law enforcement agencies and criminal offenders.
- Discreetly handled sensitive information while processing hundreds of electronic monitoring alerts on a daily basis.
Office Manager
Trapeze School New York In Chicago
05.2011 - 11.2019
- Input information into and maintained company database to ensure accuracy of customer accounts, class schedule, and special events.
- Interacted with customers by phone, email, or in-person to coordinate appointment scheduling and answer various questions.
- Completed weekly staff scheduling and bi-weekly payroll for 25-30 employees.
Sales Associate
Target Corporation
08.2002 - 12.2013
- Skillfully prepared merchandise for distribution and optimal presentation across sales floor.
- Trained and developed new sales team associates in product knowledge, sales techniques and company procedures.
Education
Bachelor of Arts - Psychology
Illinois State University
Normal, ILSkills
- Customer service
- Team leadership
- Scheduling
- Writing and editing
- Social media management
- Problem resolution
- Attention to Detail
- Print Production Expertise
Accomplishments
- Author of a children's picture book entitled EIGHT DAYS GONE, which won an International Reading Association award in 2013
- Wrote several pieces for publication in various children's magazines
- Team Captain, Vice President, and Social Media Manager of DuPage Derby Dames Roller Derby League from 2011-2019
Timeline
Store Consultant
FedEx Office
11.2020 - Current
Correctional Specialist
BI Incorporated
03.2020 - 11.2020
Office Manager
Trapeze School New York In Chicago
05.2011 - 11.2019
Sales Associate
Target Corporation
08.2002 - 12.2013
Bachelor of Arts - Psychology
Illinois State University