Linda Mdleleni
Restaurant Supervisor
Cape Town ,Western Cape
Summary
Proven leader in the hospitality sector, adept at boosting service quality and team performance. At Cape Grace by Fairmont, I spearheaded initiatives that significantly enhanced customer loyalty and reduced staff turnover. Skilled in system implementation and fostering teamwork, my approach ensures that all operational excellence and consistent customer satisfaction met
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Cape Grace by Fairmont
Cape Town
09.2021 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Organized implementation of new banners, displays, and menus.
- Maintained accurate records of sales, labor and other costs.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Waitress
Table Bay Hotel
Cape Town
03.2012 - 10.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Skills
System implementation
Service quality enhancements
Restaurant policies and procedures
Performance monitoring
Team coordination
Staff Management
Inventory controls
Equipment Maintenance
High-volume dining
Problem-Solving
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Written Communication
Good Telephone Etiquette
Critical Thinking
[Type] Software Proficiency
Data Entry
Dependable and Responsible
Attention to Detail
Languages
Isixhosa & English
Professional Working
Interests
Lifestyle and Fashion
Timeline
Restaurant Supervisor - Cape Grace by Fairmont
09.2021 - Current
Waitress - Table Bay Hotel
03.2012 - 10.2016
Bulumko Senior Secondary School - ,