Linda Mokmixay
Grand Prairie,TX
Summary
Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Claims Specialist
Allstate Insurance
09.2022 - Current
- Explain the claim process to customers
- Make and maintain a connection with the customer by understanding their needs and meeting their expectations
- Serve customers with empathy and compassion
- Provide information to customers on claim status and answers inquiries on existing claims
- Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Generate and send appropriate forms to insured/claimant for
- Approve and process claims payments
- Schedule auto and/or property inspections
- Assist with rental car as needed
- Receive, screen and route incoming telephone calls and other electronic correspondence
- Complete all necessary forms and document all actions taken into the claim at every touch point
- Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity
Member Service Representative
Health Equity
06.2020 - 05.2021
- Service Specialists consistently deliver remarkable, solution-oriented customer service to effectively and efficiently resolve members needs, answer their questions, and educate and engage each member to deepen their relationships with Health Equity and their products and services and help members improve their health and wealth
- With direct supervision and detailed instruction, this position is responsible for consulting with
- Health Equity members to deliver remarkable service measured through customer satisfaction and service assurance scores
- Consistently deliver remarkable service as measured through customer satisfaction survey results and service assurance scores
- Effectively work in a fast-paced inbound call / chat / email environment
- Use good judgement and follow defined processes to protect member accounts and member information
- Consistently educating members when appropriate to maximize use of products and services
- Develop a personal habit of continuous improvement
Customer Service Billing Representative
Charter Communications
09.2018 - 01.2020
- Knowledge of Spectrum's offerings
- Processing orders
- Updating account records
- Set up client appointments
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responded to claim inquiries
Education
High school diploma -
Grand Prairie High School
Grand Prairie, TX06.2015
No Degree - Esthetician
Ogle School Hair Skin Nails
Arlington, TX09.2022
Skills
- Insurance Industry Experience
- Policy Reinstatement Approvals
- Inspection Report Review
- Microsoft Office
- Product Selection
- POS Systems and Ordering Platforms
- First-Tier Technical Support
- Call Volume Analysis
- Complex Product Knowledge
- Customer Account Management
- Clerical Support
- Understanding Customer Needs
Languages
laotian
Native or Bilingual
Timeline
Claims Specialist
Allstate Insurance
09.2022 - Current
Member Service Representative
Health Equity
06.2020 - 05.2021
Customer Service Billing Representative
Charter Communications
09.2018 - 01.2020
High school diploma -
Grand Prairie High School
No Degree - Esthetician
Ogle School Hair Skin Nails
Similar Profiles
Cortney RahnCortney Rahn
Claims Adjuster at Allstate InsuranceClaims Adjuster at Allstate Insurance
Ivy FloresIvy Flores
Licensed Insurance Agent at Allstate InsuranceLicensed Insurance Agent at Allstate Insurance
DEEPAK DHINDSADEEPAK DHINDSA
Allstate Sales Agent at Allstate InsuranceAllstate Sales Agent at Allstate Insurance
Hunter ShkapichHunter Shkapich
Senior Insurance Sales Agent at Allstate InsuranceSenior Insurance Sales Agent at Allstate Insurance
Garrett DodsonGarrett Dodson
Store Manager at Chicken ExpressStore Manager at Chicken Express