Linda Moore
Paterson,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Problem Resolution Specialist
Quest Diagnostics
01.2020 - Current
- Resolved complex customer issues by conducting thorough research and collaborating with cross-functional teams.
- Achieved high customer satisfaction ratings by providing clear, concise, and effective communication throughout the resolution process.
- Streamlined problem resolution processes for faster response times and increased efficiency.
- Developed and implemented new problem resolution strategies, resulting in improved overall customer experience.
- Trained and mentored new team members to ensure consistent quality of service across the department.
Specimen Processor
Quest Diagnostics
01.2019 - Current
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
- Assisted in the development of training materials for new Specimen Processors, ensuring consistent performance across the team.
- Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.
Mobile Phlebotomist
Quest Diagnostics
01.2016 - Current
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Ensured proper specimen collection by adhering to strict protocols and guidelines for various tests and sample types.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Supported quality assurance initiatives through consistent adherence to established protocols during all aspects of the phlebotomy process.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
Phlebotomist
Quest Diagnostics
01.2009 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Education
Associate of Science - NURSING
Passaic County Community College
Paterson, NJ05.2016
Skills
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency Uses independent decision-making skills and sound judgment to positively impact company success
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
I am a team player.
Timeline
Problem Resolution Specialist
Quest Diagnostics
01.2020 - Current
Specimen Processor
Quest Diagnostics
01.2019 - Current
Mobile Phlebotomist
Quest Diagnostics
01.2016 - Current
Phlebotomist
Quest Diagnostics
01.2009 - Current
Associate of Science - NURSING
Passaic County Community College