Linda Overton-Valdez

Completed full investigations on in-direct credit bureau disputes from Wells Fargo customers. Multi tasking in multiple systems to complete our investigations, while meeting our daily production expectations, volunteered in daily team chat, attending team meetings. Fast paced work, staying up to date on procedures. Systems worked FDR, CDRS, PEGA, AIS, XPM, IRRIS, ACAPS, Hogan, Innovis, Workday and Credit Bureaus.

Investigated Non-Fraud disputes from customers regarding their credit card transactions, while working with the customers and merchants to provide a resolution. Systems worked Visa, MasterCard, Dash, XPM, CSS, FDR, Tableau and Ethoca. Meeting daily productions expectations and attended daily team chats.

Evaluated customers financial situations and negotiate terms to bring credit card accounts current. Multi-tasking various systems to offer eligibility options to customers.