LINDA PERRY
Beverly,MA
Summary
Highly motivated Customer Service Associate with extensive performance in problem solving and operations management. Achievements include implementing office management strategies to increase brand awareness. Professional presentation with outstanding Customer Service skills using empathy to understand the individuals' unique needs of employees and customers. An ambitious worker that takes ideas and turns them into action plans to create solutions. Ultimately seeking a career position to further develop expertise and experience in Customer Service satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Backend
Omnicare
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
CUSTOMS LOGISTICS REPRESENTATIVE
KlearNow
Remote
07.2022 - 09.2023
- Exceeded in handling multiple tasks at a time while maintaining customer satisfaction and expectations set within KlearNow SLAs
- Expedited a substantial amount of communication collaborated with administrators and customers to resolve invoicing and shipping Issues for top priority shipments in a timely manner
- Trained new hires to perform cross-training exercises with experienced workers
- Created internal and external reports for all customer reported issues and shipments.
MEMBER SERVICE SPECIALIST
Devoted Health
09.2021 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards in a high volume, fast-paced call center
- Upheld all CMS compliance standards and HIPPA privacy guidelines on calls and documentation within our Electronic Health Records system
- First point of contact for our members for all questions, concerns, and requests regarding their Medicare Advantage Policy
- Investigated claim questions and billing concerns requested by the member
- Performed outbound calls to members, health care providers, case workers, and other professionals to gather information to complete members' case
- Project assigned by Corporate to complete internal audits to identify discrepancies within the data entry provided by the employees
- Provided training and mentoring to current and new hires for multiple departments.
EXPORT CLERK
DIVERSIFIED AUTOMOTIVE
07.2015 - 09.2021
- Held multiple positions during course of employment
- Perform administrative duties for office team, including managing over 50 customer phone calls, responding to customer emails, provide legal documentation to United States Customs for Import/Export vehicles daily
- Direct and coordinate financial operations to insure proper cash-handling procedures
- Daily use of Microsoft Excel, Word, and DATS programming
- Safely transport colleagues along prescribed routes in timely manner
- Mobile electronic data entry for units entering and exiting country via Vessels
- Detailed Quality Inspector for Subaru of America.
RETENTION CUSTOMER SERVICE REPRESENTATIVE
COMCAST
08.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of over 100 customer calls with minimal wait times per day
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Cultivated customer loyalty, promoted repeat customers, and improved sales.
Education
Bachelor Of Computer Science - Cyber Security
Mount Wachusett Community College
Gardner, MAHIGH SCHOOL DIPLOMA -
POPE JOHN XXIII
WHEELOCK COLLEGE, Boston
Skills
- Leadership and Team building skills
- Professional Customer Service
- Multitasking and Prioritization
- Data Analysis
- Efficient and Detail-Oriented
- Confidentiality and Data Protection
- Multi-Line Telephone Systems Operations
- Computer Proficiency in Microsoft Programs
Certification
Pharmacy Technician License
Timeline
Pharmacy Technician Backend
Omnicare
03.2024 - Current
CUSTOMS LOGISTICS REPRESENTATIVE
KlearNow
07.2022 - 09.2023
MEMBER SERVICE SPECIALIST
Devoted Health
09.2021 - 05.2022
RETENTION CUSTOMER SERVICE REPRESENTATIVE
COMCAST
08.2017 - 07.2018
EXPORT CLERK
DIVERSIFIED AUTOMOTIVE
07.2015 - 09.2021
Bachelor Of Computer Science - Cyber Security
Mount Wachusett Community College
HIGH SCHOOL DIPLOMA -
POPE JOHN XXIII
WHEELOCK COLLEGE, Boston