Linda Randle
West Point,Ms
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
customer service representative/tax consultant
Teletech
Englewood, CO
03.2014 - 07.2015
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
Education
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Associate Of Business Administration - Business Administration
American Public University
2023.02 - 2025.02
Skills
- High customer service standards
- Strong problem solving ability
- Troubleshooting skills
- Complaint resolution
- Sales expertise
- Report preparation
- Medical terminology knowledge
- Shipping procedures understanding
- Receiving support
- Retail materials management
- Order fulfillment
- Stocking and replenishing
- CRM
- Route dispatch
- Stock management
- Strategic sales knowledge
- Retail store support
- Service standard compliance
- Warehousing functions
- Technical Support
- POS systems expert
- International sales support
Accomplishments
Exceeded corporate target for customer satisfaction for 2 months in a row.
Timeline
Associate Of Business Administration - Business Administration
American Public University
2023.02 - 2025.02
customer service representative/tax consultant
Teletech
03.2014 - 07.2015
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