Linda Resendez
San Antonio,TX
Summary
Energetic Office Manager/ Administrator equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
31
31
years of professional experience
Work History
Office Manager
Healing Hearts Personal Services
San Antonio, TX
11.2020 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Verifying EVV, processed payroll accurately, ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties, such as reconciling bank statements and creating journal entries, as well as quarterly taxes.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Intakes and discharge of clients.
- Communicate with MCOs for contracts and authorizations.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
Administrator
My School Too
San Antonio, TX
06.2010 - 11.2020
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Process and submit quarterly reports.
- Intakes and discharge of clients.
- Plan weekly curriculum.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Conducted performance evaluations and recommended training programs for staff development.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Implemented filing systems to improve document organization and retrieval.
- Monitored budget expenditures and prepared financial reports.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
PAS Supervisor
Healing Hearts Personal Services
San Antonio, TX
06.2008 - 06.2010
- Developed training procedures for new employees and conducted regular performance evaluations.
- Ensured compliance with safety regulations and maintained a safe, clean working environment.
- Managed inventory levels of supplies and products to optimize availability while minimizing costs.
- Interacted directly with customers to provide excellent service and address any complaints or concerns.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Organized special events such as company picnics or holiday parties for employees.
- Trained new employees on company policies, job duties, and performance expectations.
- Data entry.
- Scheduling intakes and discharge of Members.
Lead Toddler Teacher
My School Too
San Antonio, TX
10.2003 - 01.2008
- Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
- Directed and supervised toddler activities, providing guidance to ensure safety.
- Maintained accurate records of each toddler's progress in areas such as language skills, motor skills, problem solving abilities.
- Communicated effectively with staff members regarding individual needs of toddlers in the program.
- Encouraged creative expression through art projects or music activities.
- Observed each child's performance on a regular basis to identify areas needing improvement or reinforcement.
- Managed classroom supplies inventory ensuring adequate materials were available at all times.
- Supported the use of technology within the classroom setting such as computers or tablets used for educational purposes.
- Attended professional development trainings related to early childhood education topics.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Taught children foundational skills in colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Prepared educational materials and resources that support curriculum objectives.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Participated in workshops, trainings and conferences to improve educational skills.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Engaged with children on individual basis to build positive, trusting relationships.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Department Lead/ Warehouse Manager
TJ Max
San Antonio, TX
05.1999 - 08.2003
- Developed and implemented departmental policies and procedures.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
- Provided training and guidance to new employees on policies and procedures.
- Managed effective stock rotation and inventory placement.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Managed daily operations, ensuring efficient workflow and productivity.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Ensured accuracy of shipping and receiving documents.
- Inspected warehouse areas to identify potential hazards and unsafe conditions.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Toddler Teacher
My School Daycare
San Antonio, TX
03.1994 - 04.1999
- Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
- Organized educational field trips to local museums and parks to broaden the children's understanding of the world around them.
- Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
- Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
- Monitored toddlers' behavior closely to ensure safety at all times.
- Assessed toddlers' development levels on a regular basis using observation methods such as anecdotal records or checklists.
- Adapted teaching methods according to individual needs in order to maximize learning potentials.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Prepared educational materials and resources that support curriculum objectives.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Administered first aid and medication in accordance with health and safety regulations.
- Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
Education
Associate of Arts - Legal Assistant
Career Point College
San Antonio, TX01-2005
GED -
San Antonio College
San Antonio, TX03-1994
Some College (No Degree) - Criminal Justice
San Antonio College
San Antonio, TXSkills
- Workforce Management
- Employee Supervision
- Bookkeeping
- Office Management
- Policy Development
- Supply Management
- Customer Service
- Data Entry
- Expense Reporting
- Staff hiring
- Billing
- Inventory Control
- Banking operations
- Human Resources
- Payroll and budgeting
- Project Management
- Business Administration
- Financial Tracking
- Organizational Skills
- Scheduling and calendar management
- Staff Training
- Scheduling Coordination
- Meeting planning
- Mail handling
- Payroll Processing
Languages
Spanish
Professional
Timeline
Office Manager
Healing Hearts Personal Services
11.2020 - Current
Administrator
My School Too
06.2010 - 11.2020
PAS Supervisor
Healing Hearts Personal Services
06.2008 - 06.2010
Lead Toddler Teacher
My School Too
10.2003 - 01.2008
Department Lead/ Warehouse Manager
TJ Max
05.1999 - 08.2003
Toddler Teacher
My School Daycare
03.1994 - 04.1999
Associate of Arts - Legal Assistant
Career Point College
GED -
San Antonio College
Some College (No Degree) - Criminal Justice
San Antonio College
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