Linda Riddle
Park City,KS
Summary
Detail-oriented Surgery Scheduler with proven skills in schedule coordination, patient relations, and HIPAA compliance. Committed to enhancing patient attendance rates and streamlining processes for optimal operational efficiency.
Dedicated professional with over 10 years of experience in surgical scheduling and insurance customer service. Known for effective calendar management, teamwork orientation, and reducing scheduling conflicts. Aiming to leverage expertise to drive improvements in patient flow and operational efficiency.
Experienced Surgery Scheduler adept at enhancing patient attendance and ensuring HIPAA compliance. Skilled in insurance verification and appointment management, contributing to seamless coordination of surgical procedures and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
AMG Via Christi
Wichita, KS
08.2015 - Current
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Managed appointment confirmations and reminders to enhance patient attendance rates.
- Collaborated with clinical staff to ensure accurate preparation of patient records for surgery.
- Implemented process improvements for scheduling procedures, reducing conflicts and delays.
Insurance Customer Service Representative
AMG Via Christi
Wichita, KS
08.2015 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Processed insurance claims accurately, ensuring timely communication with clients regarding status updates.
- Assisted clients in understanding policy details, enhancing their knowledge of coverage options available.
- Collaborated with cross-functional teams to streamline claims processing workflow and improve efficiency.
Customer Service Representative
AMG Via Christi
Wichita, KS
08.2015 - Current
- Resolved customer inquiries efficiently, ensuring prompt and accurate responses.
- Facilitated conflict resolution, maintaining positive customer relationships.
- Trained new staff on service protocols and best practices.
- Streamlined communication processes between departments to enhance service delivery.
Education
High School Diploma -
Management Courses
Wichita, KSHigh School Diploma -
Hutchinson High School
Hutchinson, KS05-1979
CPhT - Pharmacy Tech
Wichita Tech
Wichita, KS03-2005
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Patient relations
- Insurance verification
- Calendar management
- Educating patients
Timeline
Surgery Scheduler
AMG Via Christi
08.2015 - Current
Insurance Customer Service Representative
AMG Via Christi
08.2015 - Current
Customer Service Representative
AMG Via Christi
08.2015 - Current
High School Diploma -
Management Courses
High School Diploma -
Hutchinson High School
CPhT - Pharmacy Tech
Wichita Tech