Linda Rodgers
Inverness,Fl
Summary
Dynamic credit union professional with over 30 years of experience in lending and underwriting, committed to empowering members on their journey to financial success while driving organizational growth. Passionate about fostering lasting relationships that contribute to the overall success of the credit union and its members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Service Center Manager
Suncoast Credit Union
Crystal River, FL
09.2023 - Current
- Managed daily operations to ensure exceptional member service and satisfaction.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
Loan Analyst Manager
Suncoast Credit Union
10.2022 - 09.2023
- Analyzed loan applications to assess creditworthiness and risk factors.
- Collaborated with underwriting team to ensure compliance with lending policies.
- Prepared detailed reports on loan performance metrics for management review.
- Developed strong relationships with internal stakeholders to facilitate communication.
Mortgage Underwriter
Suncoast Credit Union
02.2020 - 10.2022
- Evaluated mortgage applications for creditworthiness and compliance with lending guidelines.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Maintained open lines of communication with internal stakeholders such as processors, closers, and sales representatives to ensure a seamless mortgage underwriting process.
Senior Service Center Manager
Suncoast Credit Union
Inverness, FL
01.2004 - 02.2020
- Managed daily operations to ensure exceptional member service and satisfaction.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
Education
AA Degree -
College of Central Florida
01.1996
Skills
- Collaborative teamwork
- Adaptable mindset
- Goal-focused
- Effective problem resolution
- Proficient in managing multiple tasks
- Quick learner
- Operational excellence
Certification
- Certified Credit Union Executive 2002
- Certified Lending Specialist 2001
- Certified Financial Services Professional
- 2003 Leap Class 1
- Ficep 2019
Timeline
Senior Service Center Manager
Suncoast Credit Union
09.2023 - Current
Loan Analyst Manager
Suncoast Credit Union
10.2022 - 09.2023
Mortgage Underwriter
Suncoast Credit Union
02.2020 - 10.2022
Senior Service Center Manager
Suncoast Credit Union
01.2004 - 02.2020
AA Degree -
College of Central Florida