Linda Rodriguez
Dallas,TX
Overview
1
1
Certification
21
21
years of professional experience
Work History
Ambassador trainer
Amazon
Dallas, Texas
02.2022 - Current
- Represented the Ambassador in a professional manner at all times.
- Built strong relationships with Associates to collect feedback, enhancing service quality.
- Supported Associates in troubleshooting operational issues, ensuring effective solutions were implemented.
- Coordinated with PA to manage workflow efficiently and meet deadlines.
Problem Solver
Amazon
Dallas, Texas
02.2022 - Current
- Analyzed complex issues to identify effective solutions for customer satisfaction.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Assessed and resolved customer inquiries through multiple communication channels.
- Trained team members on problem-solving techniques and best practices.
- Shared information and resources to support problem-solving strategy.
Process returns
Amazon.com
Balch Springs, TX
02.2022 - Current
- Executed day-to-day duties with accuracy and efficiency to support operational goals.
- Evaluated customer needs during service interactions to deliver tailored solutions.
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Delivery Driver
Riyen s Chinese Restaurant
Mesquite, TX
10.2020 - 02.2021
- Delivered food orders promptly to customers in various locations.
- Provided exceptional customer service during deliveries, addressing inquiries professionally.
- Coordinated with kitchen staff to confirm order readiness and quality.
- Assisted in planning delivery routes for efficient transportation of meals.
- Ensured vehicle maintenance and cleanliness for safe transportation.
- Managed cash transactions and processed payments accurately.
- Communicated with restaurant staff about order details and customer requests.
Pharmacy Associate
Wal-Mart
Garland, TX
09.2005 - 04.2016
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Checked out prescriptions using the POS system.
- Operated the POS system to check out customers.
- Ensured compliance with federal, state, and HIPAA regulations for accurate product delivery.
- Bagged medications according to company guidelines and HIPAA regulations.
- Facilitated support, transcribed pharmaceutical information, and assisted team members across all pharmacy zones to improve workflow.
- Managed communication, customer support, and product representation to enhance client satisfaction.
- Back room office duties such as filing, shredding per HIPAA guidelines, properly stocking prescription medication, etc.
- Monitored refrigerator and Omni Cell for expired medications.
Education
None - Medical Assistant
Everest College
Dallas, TX09-2007
None - Medical Insurance billing and coding
Brown Mackie College
Garland, TX01-2005
Skills
- Service quality improvement
- Operational troubleshooting
- Problem resolution
- Process optimization
- Decision making
- Critical thinking
- Problem analysis
- Data analysis
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Product knowledge
Certification
- Amazon Ambassador, July 30, 2026
Timeline
Ambassador trainer
Amazon
02.2022 - Current
Problem Solver
Amazon
02.2022 - Current
Process returns
Amazon.com
02.2022 - Current
Delivery Driver
Riyen s Chinese Restaurant
10.2020 - 02.2021
Pharmacy Associate
Wal-Mart
09.2005 - 04.2016
None - Medical Assistant
Everest College
None - Medical Insurance billing and coding
Brown Mackie College