Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Evans

Arlington,TX

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Mouser Electronics Inc., leveraging adept problem-solving and robust WCS proficiency. Demonstrated ability to manage high-stress situations and improve delivery times, underpinned by strong communication skills and a dependable nature. Achieved significant improvements in order accuracy and customer loyalty through meticulous attention to detail and effective team collaboration.

Overview

9
9
years of professional experience

Work History

Expeditor, Level III

Mouser Electronics Inc.
09.2022 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Enhanced communication between peers to ensure seamless order management and fulfillment.
  • Ensure quality management for most orders each day
  • Inspected stocks to identify shortages, replenish supply and maintain a reduction in errors.

Sales Associate

Home Depot
11.2021 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

IKEA
04.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Cashier

Raising Cane's Restaurants
03.2019 - 03.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier Team Lead

Taco Bell Restaurant
02.2017 - 03.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.

Cashier

Kohl's
01.2015 - 01.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX
04.2014

Skills

  • 40 WPM

  • Proficient with WCS

  • Dependable

  • Reliable

  • Effective Problem Solving

  • Trustworthy

  • Open to challenges

  • Good People Skills

  • Good Communicator

  • Self Starter

Timeline

Expeditor, Level III

Mouser Electronics Inc.
09.2022 - Current

Sales Associate

Home Depot
11.2021 - 09.2022

Customer Service Representative

IKEA
04.2020 - 10.2021

Cashier

Raising Cane's Restaurants
03.2019 - 03.2020

Cashier Team Lead

Taco Bell Restaurant
02.2017 - 03.2017

Cashier

Kohl's
01.2015 - 01.2016

High School Diploma -

Mansfield Summit High School

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Catherine Evans