Summary
Overview
Work History
Education
Skills
Timeline
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Linda Scott

Havre De Grace,MD

Summary

Dynamic business owner with a proven track record at I.M. Care, excelling in customer relations and operations management. Successfully enhanced client satisfaction through exceptional service and efficient processes, leading to increased retention rates. Skilled in financial management and team leadership, fostering strong relationships to drive business growth.

Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

23
23
years of professional experience

Work History

Business Owner

I.M. Care
06.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.

Office Manager

DaVita Dialysis Corporation
11.2002 - 06.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

High School Diploma -

Eastern Technical High School
Essex, MD

Associate of Science - Biology

Harford Community College
Bel Air, MD

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Staff management

Timeline

Business Owner

I.M. Care
06.2013 - Current

Office Manager

DaVita Dialysis Corporation
11.2002 - 06.2013

High School Diploma -

Eastern Technical High School

Associate of Science - Biology

Harford Community College

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Linda Scott