Linda Smith
Iowa Colony,TX
Summary
Dynamic professional with a proven track record at Toyota Financial Services, excelling in organizational growth and record keeping. Adept at vehicle inspection and maintaining professionalism, I have successfully streamlined operations and enhanced customer satisfaction through effective communication and problem-solving skills. Committed to delivering results and driving efficiency in every role.
Results-focused asset recovery professional prepared for challenges and responsibilities of repossession work. Brings valuable experience in safely and efficiently securing assets, ensuring adherence to all relevant regulations. Reliable team collaborator with strong commitment to achieving results and adapting to changing needs. Known for excellent negotiation skills and professional demeanor.
Experienced with asset recovery and repossession processes. Utilizes conflict resolution and negotiation skills to secure assets while maintaining compliance with legal standards. Track record of managing difficult situations with professionalism and tact.
Overview
21
21
years of professional experience
Work History
Repossession Specialist (contractor)
Toyota Financial Services
Torrance, CA
06.2016 - 05.2021
- Assisted in identifying and locating vehicles for repossession based on client accounts.
- Supported coordination of repossession schedules, ensuring timely execution of tasks.
- Maintained accurate records of repossessions and client communications.
- Developed familiarity with state regulations regarding vehicle repossession procedures.
Office Manager
Lindsey Financial Tax Services
Los Angeles, CA
12.2015 - 05.2016
- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Coordinated communication between departments to enhance workflow and collaboration.
- Managed inventory systems, ensuring accurate tracking of supplies and equipment.
- Developed training materials for new staff, improving onboarding processes.
- Answering phones, screening calls, greeting clients and outside vendors.
- Managed calendar, appointment scheduling and travel arrangements.
- Prepared expense reports, processed account payables.
- Managed accountants email (gmail and outlook, lotus notes).
Commercial Customer Service (contractor)
Toyota Financial Services
Torrance, CA
08.2012 - 01.2015
- Resolved customer inquiries efficiently through phone and email communications.
- Handled inquiries from commerical customers (large trucks), regarding their contract terms, maturity dates, payment options, etc.
- Responsible for generating loan and lease pay off quotes.
- Able to defuse customer complaints quickly and professionally.
- Managed high volume account changes while maintaining accuracy in data entry.
- Processed loan applications, ensuring compliance with company policies and regulations.
Asset Administrative Specialist
IBM Corporation
El Segundo, CA
05.2000 - 02.2011
- Coordinated software asset management accounts, including ordering, shipping and tracking.
- Worked closely with marketing representatives once the products had been ordered. Tracking the products from plant to customers location.
- Liaison between the both our marketing team and customer, insuring a close relationship was well facilitated.
- Collaborated with cross-functional teams to identify process improvements and enhance operational efficiency.
- Insuring products were accurate and delivered to customer location on a timely manner.
- Streamlined reporting processes, enhancing accuracy and timeliness of financial documentation.
Education
Bachelor of Arts - Psychology
Antioch University
Los Angeles, CA06-2001
Skills
- Organizational growth
- Vehicle inspection
- Time Management
- Project Management
- Professionalism and discretion
- Record keeping proficiency
- SAP, ERP, CRM, Word, Outlook, Lotus Notes
Timeline
Repossession Specialist (contractor)
Toyota Financial Services
06.2016 - 05.2021
Office Manager
Lindsey Financial Tax Services
12.2015 - 05.2016
Commercial Customer Service (contractor)
Toyota Financial Services
08.2012 - 01.2015
Asset Administrative Specialist
IBM Corporation
05.2000 - 02.2011
Bachelor of Arts - Psychology
Antioch University