Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Linda Stout

Spencerport,NY

Summary

Dynamic professional with a goal-oriented mindset and expertise in leasing and sales. At Morgan Properties, enhanced resident satisfaction by resolving tenant issues and promoting lease renewals. Proven ability to manage operations efficiently, demonstrated by directing clinic operations at The Arc of Monroe, boosting patient satisfaction scores by 20% through strategic initiatives.


I am skilled in computer programs, excell, word, microsoft

Overview

31
31
years of professional experience

Work History

Leasing Agent Part-time

Morgan Properties
04.2023 - Current
  • Facilitated property viewings, showcasing amenities and addressing prospective tenant inquiries.
  • Managed leasing documentation, ensuring compliance with company policies and local regulations.
  • Conducted market research to identify competitive rental pricing and enhance property visibility.
  • Collaborated with maintenance teams to resolve tenant issues promptly, improving resident satisfaction.
  • Built relationships with residents to foster community engagement and promote lease renewals effectively.

Receptionist

Brookdale Senior Living Facility
06.2015 - 09.2020
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls accordingly
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained accurate records of visitor logs and appointment schedules for reference.

Clinic Director

The Arc of Monroe
10.1994 - 12.2015
  • Directed daily operations to enhance patient flow and improve overall clinic efficiency.
  • Developed and implemented strategic initiatives to elevate patient satisfaction scores.
  • Led staff training programs, ensuring adherence to best practices and compliance standards.
  • Collaborated with healthcare providers to optimize treatment plans and enhance patient outcomes.
  • Analyzed clinic performance metrics, identifying areas for operational improvements and cost reduction.
  • Managed budgeting processes, aligning financial resources with strategic goals for sustainable growth.
  • Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
  • Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
  • Boosted clinic''s reputation, establishing relationships with local healthcare providers and organizations.
  • Promoted a supportive work environment by fostering teamwork and open communication among staff members.

Education

Executive Secretarial

Mohawk Valley Community College
Utica, NY

No Degree - Medical Office Management Course - 3.0 CEU

Monroe Community College
Rochester, NY

Skills

  • Telephone and email etiquette
  • Goal-oriented mindset
  • Leasing and sales
  • Clerical and office work

Accomplishments

    Completed Supervisory Skills for High Performance training

Timeline

Leasing Agent Part-time

Morgan Properties
04.2023 - Current

Receptionist

Brookdale Senior Living Facility
06.2015 - 09.2020

Clinic Director

The Arc of Monroe
10.1994 - 12.2015

Executive Secretarial

Mohawk Valley Community College

No Degree - Medical Office Management Course - 3.0 CEU

Monroe Community College

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Linda Stout