Linda Sutherland
Pharmacist
Lake Orion,MI
Summary
Accomplished Pharmacy Manager with a proven track record at Rite Aid, excelling in patient education and optimizing pharmacy operations. Demonstrated expertise in drug inventory management and a commitment to exceptional patient care, significantly enhancing customer satisfaction and compliance. Skilled in leading high-performing teams and resolving complaints with empathy and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Rite Aid
09.1984 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
- Managed pharmacy inventory for optimal product availability and reduced waste.
Education
Bachelor of Science - Pharmacy
Wayne State University
Detroit, MI05.1984
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Patient Counseling
- Drug Inventory Management
Certification
- Immunization Training - current
- Licensed pharmacist in Michigan - current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Healthcare benefitsFlexible work hoursWork from home optionWork-life balanceLanguages
English
Interests
Going to the gym
Reading
Playing with my grandchildren
Timeline
Pharmacy Manager
Rite Aid
09.1984 - Current
Bachelor of Science - Pharmacy
Wayne State University