Linda Tarantino

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Worked closely with front desk to achieve full occupancy of property.
• Maintained awareness of types of rooms available in different resort locations.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Sponsored new associates in learning job description.
• Assisting Manager & Supervisor in Daily routine, special projects, and department needs.

• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.
• Provided quotes to customers for purchase of products.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• 
  

• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained floor cleaning and waxing equipment.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Kept building spaces premises clean inside and outside.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Reported vandalism or other damage to property to supervisor.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.